Tenancy Sustainment Officer

We are looking to recruit highly motivated people who are team players, to support our Tenancy Sustainment Team to continue to deliver a first-class service to our tenants.

This is an excellent opportunity to work with tenants who need support and encouragement to enhance their future wellbeing for them to sustain their tenancies.

Working with the tenant to an agreed person-centred support package., Liaise with external agencies to co-ordinate all support, provide a single point of contact and monitor progress.

We are looking for someone who is able to deal calmly in confrontational situations; has a positive outlook; be assertive yet sensitive and able to remain impartial when dealing with a range of emotional issues within the family environment. You will need excellent networking skills and the ability work independently. Ability of dealing with social issues and working within the housing field are desirable, however a comprehensive training package will be provided.

A good knowledge of the welfare benefit system is essential enabling informed guidance and support to be given to tenants and colleagues.

A full driving licence and vehicle and an enhanced DBS check are essential for this post.