Tenancy Sustainment Worker

Are you prepared to go the extra mile for your customers and motivated to make a positive contribution to the lives of the people we support? If so, we really want to hear from you., You will be working with people who have support needs which may include mental ill health, substance misuse and other challenging issues. You will be providing tenancy sustainment related services, this includes, assisting with budgeting, benefits, health and wellbeing, housing, sign-posting to other agencies and dealing with health and safety and security matters.

The successful candidate will be based in Torquay. You will be part of a team which includes 3 support workers a Team Leader and a Team Manager. As a team we provide a holistic support service, working alongside other housing management and support colleagues.

With a primary focus on health and safety, tenancy management and risk assessment you will be an integral member of the support services, helping to ensure that targets are met regarding voids, arrears and risk.

You will need to work flexibly and responsively in ever- changing environments, be resilient, motivated and able to adapt to communicate appropriately with colleagues, clients and external agencies.

We are offering an exciting opportunity for a self-motivated person to join our Support team in Torquay as a Tenancy Sustainment Worker., Experience of working with a wide range of people from varying backgrounds with housing management needs.
- Good level of literacy and numeracy.
- Safeguarding certification.
- CIH relevant qualification. (or equivalent study or work experience) or willingness to work towards (D)
- NVQ 3 or equivalent in relevant field. (D)
- Evidence of continuing professional development.
- Experience of applying common sense to situations and managing risks.
- Experience in dealing with challenging and dangerous behaviour.
- Knowledge of what housing related support is and the issues that people face on a daily basis.
- Knowledge of safeguarding, risk assessing, risk management and health and safety.
- Demonstrates an understanding of the needs of vulnerable people in a supported housing environment.
- Experience in working practices that deliver improved value for money.
- Ability to manage rent accounts.
- Ability to adopt a methodical, organised approach to work.
- Demonstrates a commitment to the delivery of excellent customer service.
- Ability to assess difficult situations and provide solutions.
- Ability to maintain accurately record relevant information, write letters and reports.
- Ability to work effectively as part of a team, manage own time and conflicting priorities.
- Experience in dealing with tenancy/licence breaches including access, abandonment, antisocial behaviour.
- Knowledge and understanding of supported housing management practice and provision within a Housing Association, Local Authority or voluntary organisation.
- Valid UK driving licence and use of a suitable vehicle for travel to multi-site locations., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

This role is being offered on a permanent, part time basis, working 30 hours per week on a rolling rota. Bandwidth hours will be 8am to 6pm., Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.