Tenant Engagement and Scrutiny Officer

Our tenants are at the heart of our organisation - we want to hear their views as it makes a big difference to how we improve the services they receive. Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services! In this impactful role, you'll engage with a diverse range of tenants through consultation activities, including focus groups and our My Voice programme, to scrutinise the performance of our services. You'll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data. Using your excellent communication skills, you will appropriately challenge existing practices through business stakeholders and write reports for wider business consideration. This is a fantastic opportunity to motivate and inspire our tenants by empowering them to engage in meaningful tenant scrutiny, that has a real impact on services, policies and decision making. Don't just take our word for it - here from Joanne, one of our Tenant Engagement & Scrutiny Officers: "In my role, I work closely with our tenants to ensure that their feedback and experiences help shape and improve the services we provide. Joining the team felt like the perfect next step for me, as it allows me to work across the entire business, ensuring that tenants' voices are heard and reflected in everything we do. Since joining the team one of best moments so far is being part of a Community Days and Town Hall events; it's always great to talk face to face with people to hear what they think would improve their experience of Midland Heart. I've learnt that our approach to tenant involvement isn't just about our team meeting with tenants and collating their views. It's the basis of everything we want to deliver as a business."

Our ideal candidate? We're looking for an engaging and resilient individual, who is enthusiastic and committed to delivering successful tenant led service improvements. Your application will also demonstrate the following skills and experience:

• You'll have previous experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards and regulations.
• You'll have previous experience of driving service improvements.
• You'll have experience of writing reports and presenting information to different audiences.
• You're a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied workload with competing priorities and deadlines.
As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week). Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.