TES (Temporary Employment Service) Administrator

As a TES Administrator at Cambridge you will undertake key administrative, process and customer service responsibilities as well as financial and statistical administration. Your main duties will include:

• Processing payroller worker requests received from clients. A payroller request is where the client has already selected who will undertake the work assignment for them and TES are then engaged to undertake the administration. This includes:
+ Ensuring the details of the request are suitable for TES work; + Contacting the worker to arrange for the receipt of documentation; + Conducting the worker's right to work check; + Maintaining and updating worker, client and assignment records; + Issuing assignment paperwork to workers and clients;
• Answering queries and explaining TES policies and procedures to clients and workers via email, telephone, video call and face to face;
• Overseeing a busy shared email inbox;
• Monitoring data quality, cleansing it as necessary e.g. closing worker records when no work has been undertaken for a period of time;
• Supporting the Recruitment Coordinators with administrative tasks;
• Liaising with the Finance Division on payments received into TES and chasing for outstanding payments. Resolving invoice queries from clients.
  
  In order to succeed in this role, you will join us with:
• A strong affinity for process driven administrative work;
• Substantial experience in an administrative role and a good foundation in Microsoft Word, Excel and Outlook;
• The ability to work to a high degree of accuracy with excellent attention to detail;
• Evidence of strong communication and customer service skills, with the ability to successfully present information through a variety of communication methods;
• The ability to thrive in a fast-paced environment where multi-tasking is a key skill;
• An innovative and flexible approach, with the ability to plan your workload over the short to medium term, contributing to wider project work as required.
This position will provide you with an opportunity to expand your experience in administration while contributing to a varied and fast-paced HR environment. Further information is available via the link below.

The University of Cambridge is recognised globally as a renowned centre for research, education and scholarship. We employ more than 12,500 staff in a range of academic, research and professional services roles, all of whom play a key role in maintaining and enhancing our world leading reputation. This role is within the Temporary Employment Service (TES) team. The TES team is a busy team that administers the provision of temporary workers to departments and institutions across the collegiate university.


• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous maternity, adoption and shared parental leave entitlement;
• An auto-enrolment pension scheme, and generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation/the provision of accommodation.
The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. We aim to support a good work/life balance, whilst retaining the positive aspects of our unique in-person working arrangements. Although hybrid working is supported within the University, the requirements of this role are that the postholder works from the office for the vast majority of their time. Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.