Theatre Administrative Clerical Support

An opportunity has arisen to join the Operating Theatre Departments Administration Team. The successful candidate will provide administrative support to the theatre and Surgical Day Unit team and reception duties. As the first point of contact the candidate must be able to demonstrate excellent communication skills and the ability to show empathy and understanding when dealing with patients and external visitors. The candidate will be expected to be experienced in the use of Microsoft Packages such as Word, Excel and Outlook.

The successful candidate will undertake general office administration tasks including filing, scanning, photocopying, data entry, admitting and discharging patients and deal with reception and telephone enquiries effectively and efficiently. The candidate may be required to provide cover for other members of the administrative team at other clinics as appropriate which may include travel to other sites. Full training will be provided.

Main duties of the job

Provision of comprehensive administrative, IT and clerical support for all staff within the Theatre Department

Receive, assist and direct patients and visitors, presenting a user-friendly and accessible service to the public.

Dealing with reception and telephone enquiries effectively and efficiently.

Working flexibly within a team, providing support to colleagues and the multidisciplinary team with the flexibility to work and travel between sites if required.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.