Theatre Receptionist
Royal National Orthopaedic Hospital NHS Trust
Theatre Receptionist
£25674
Royal National Orthopaedic Hospital NHS Trust, Stanmore, Greater London
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 5 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a75de7d39cd046da88bfac88be2c56fc
Full Job Description
- Provide an excellent customer service for the theatre environment via the front desk reception and all the administrative duties this involves; including call handling and face to face contact with staff and patients to ensure high levels of visitor and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. National Joint Registry to enter all required patient information on all hip, knee, ankle, elbow and shoulder replacement operations and to ensure that the Trust is 100% compliant. Act as the point of contact for the National Joint Registry for the RNOH Provide an administrative service to the Theatre Co-ordinators, Theatre Business Support Manager and Theatre Manager; so must have excellent verbal and written communication skills. Report any problems relevant to the department to the Theatre Manager and log issues to Estates or Digital Services Monitor own workload relevant to your role, or
- Demonstrate high levels of customer care and be an ambassador for customer care within the trust Act as the communication hub for the Theatre Co-ordinators, clinical teams, theatre staff, (and occasionally patients/relatives) as well as internal and external organisations, RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art
escalated to your manager if performance is below required level
inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk, Monitor data quality on a daily basis and take any immediate action to ensure all information is entered in a timely fashion, and that the quality of data is to a high standard.
Prepare the daily operating lists to ensure that they are accurate and available to all of the relevant parties internal and external to the theatre environment.
To monitor theatre lists, escalating issues to the Theatres Business Support Manager as appropriate.
Use the computerised patient management systems (iCS, NoteOn, Insight) to collect, retrieve and enter patient data from a variety of sources in order to ensure elective and emergency operating cases are entered and all cancellations in a timely manner and ensure those affected are made aware.
To use a measure of independent judgement, including decisions on prioritising staffs' needs whilst considering performance targets.
Support the Theatre Business Support Manager with projects relating to the Theatre Department.
To provide cross-cover, as required, for absent administrative colleagues.
Handle post and distributing this within department.
Photocopy documents as required, poster lamination and stationery level monitoring.
Actively participate within allocated teams to ensure duties and responsibilities are equally shared, including covering staff absences., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.
We are looking for Sept-March inclusive 2024 fixed term (maternity) cover for our full-time Theatre Receptionist. To work as part of a team supporting the pivotal and high quality administrative needs of the Theatre Department. The post holder will need to be able to communicate well with patients, relatives, and a wide range of multi-professional staff, internal and external to the Trust, maintaining confidentiality at all times. In order to provide this support we are looking for a confident, enthusiastic, highly motivated individual who has excellent attention to detail, a versatile approach and the ability to cope with a large number of different tasks simultaneously to join our vibrant and friendly department. This role will require a high level of professionalism. A working knowledge of a range of Microsoft tools is therefore essential. The working pattern is Monday to Friday - 0800-1600. This is an on-site post, working within Theatres.
Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.