Theory Test Transformation Service Owner

The successful Theory Test Transformation Service Owner will be responsible for the effective delivery/operation and continuous improvement of the Theory Test Transformation Project Service, in a fast-paced Agile environment.
They will lead a multi-disciplinary project and digital development team responsible for continuously improving and developing the Theory Test Transformation Digital Service (T3) in line with critical success factors and the Gov.UK Digital Service standard. They will have overall accountability for annual project budget and allocate funding to areas of the project based on their decisions about priorities.
The role holder will ensure that GB legislation, Driver Vehicle Agency Northern Ireland (DVA) legislation and operational guidance and DfT (Department for Transport) policies are converted into a range of T3 Products and Services to support the project development and that these are underpinned by operational policies and procedures in line with Government Standards. They will have responsibility for communicating the benefits and performance of their project and new service and develop ambitious visions and strategies. They will achieve the organisation and team buy-in, translating the vision into prioritised project deliverable goals.
The role holder will function as an interface between DfT stakeholders, the industry, and DVA operational and digital teams to ensure the effective implementation of new policies or revised legislation, influencing and negotiating with stakeholders during the policy making process.
The role holder will do this by working with the theory test team, fully understanding the customer/end-user requirements, through user research, along with the policy, legislation and regulations governing theory test and data and associated services to enable the delivery of an effective, efficient, and enviable transformed theory test service. They will work closely with the wider theory test management team to jointly develop the digital services and drive through efficiencies. They will make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams. They will be able to overcome operational constraints to deliver a successful product or service; working closely with other operational delivery teams and be able to manage the operational process of designing and running a product or service throughout its entire life cycle.
The role holder will work closely with Government Digital Service to develop the service in line with GDS (Government Digital Service) standards ensuring the service can remain on GOV.UK by continuing to meet content and design standards. They will be responsible for meeting new accessibility standards required by new legislation and for taking the service through relevant GDS assessments.
Responsibilities include but are not limited to:
+ Managing a programme of transformation initiatives and policy developments to transform the T3 Service.
+ Ensuring the delivery of the Theory Test Transformation critical success factors working within agreed budgets.
+ Driving through efficiencies and redirecting resource to value added work, impacting positively on road safety.
+ Ensure all theory test operational delivery teams understand, support, and comply with T3 service standards.
+ Continuously review and enhance the T3 products, policies, and processes to better meet policy and GDS objectives, DVSA guidance and policies.
For more information about the role and responsibilities please see the attached Candidate Pack., This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
There will be a requirement for the successful post holder to travel frequently, specifically to Nottingham, including overnight stays on occasions. There may also be the potential for international travel.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ make roads safer.
+ improve services for our customers.
+ make road transport greener and healthier.
+ harness the potential of technology and data.
+ grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Communicating and Influencing
+ Leadership
+ Making Effective Decisions
+ Seeing the Big Picture, As part of the application process you will be asked to provide a CV and Personal Statement. Further details around what this will entail are listed on the application form.
For your Personal Statement, please provide detailed evidence of the following:
+ Your experience of managing cross-departmental digital change projects.
+ Your experience of leading and/or working in a project environment with multiple outsourced suppliers.
+ Your experience of stakeholder management in a complex environment.
Your Personal Statement will be limited to a maximum of 750 words.
The sift is due to take place week commencing 21 October 2024.
Interviews are likely to be held week commencing 11 November 2024.
This interview could be conducted face to face at one of our offices, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview and a presentation
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Are you passionate about making a difference?
Do you enjoy the challenge of influencing others to achieve business outcomes?
Can you use visualisation techniques to communicate with a diverse range of senior people?
If so, we’d love to hear from you!, To thrive in this role, you have experience of managing cross-departmental digital change projects and can demonstrate an understanding of agile. you have previous experience of leading and/or working in a project environment with multiple outsourced suppliers.
Excellent communication skills are pivotal to this role, you have experience of stakeholder management in a complex environment. You can use visualisation techniques such as product road maps to communicate with diverse stakeholder groups, specifically, the prioritisation of decisions and timescales.

+ An environment with flexible working options where we encourage a great work-life balance.
+ Exceptional pension with an employer contribution of an average of 27%.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers.