Therapeutic Services Manager

37 hours per week / Permanent / Hybrid (three days onsite and two from home) Monday-Thursday, 9am-5pm, Friday 9am-4.30pm.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

YMCA DownsLink Group has been delivering counselling and therapeutic services to children, young people and families through our YMCA Dialogue Service in community and school settings for over 25 years.

We are looking for an experienced Service Manager to join our innovative and skilled counselling service to lead operational plans in line with organisation strategy and local strategic priorities, designing and developing a range of evidence-based therapeutic interventions to meet the needs of children and young people aged 11 to 18 years. You will manage and review performance against contract KPI's and support the engagement of service users in co-production and participatory activities.

In delivering the role, you will work closely with the Clinical Lead, Team Managers and Head of Service, you will manage the continuing growth and development of our community-based children and young people's counselling and wellbeing services in West Sussex. You will hold operational responsibility for the West Sussex Single Point of Access (SPOA) partnership, working alongside SPFT and the Youth Emotional Support service management and delivery teams to provide an effective referral pathway to support services for children and young people in West Sussex.

In addition, you will manage the development and operational delivery of services, providing line management support to the team, and be accountable for the financial performance of the service through the setting, administering and review of budgets. You will work closely with senior colleagues to assess business opportunities, tendering for and maintaining contracts.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience of working in a managerial or Lead capacity in Counselling and Mental Health Services for Children and Young People. You will have working knowledge of Trauma Informed Care and Psychologically Informed Environments and be able to hold a supervisory caseload, providing consultation to peers, colleagues, stakeholders and external agencies. You will have good communication and facilitation skills and the ability to successfully manage challenging and changing priorities whilst remaining calm and solution focused. You will already have substantial knowledge of and experience in Safeguarding and the assessment of risk for both clients and services and be able to work closely with internal and external partners to review and implement policy and procedural change.

In addition, you will have experience in the implementation of clinical structures, clinical governance, supervision processes and clinical eligibility/thresholds.

We help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Each year, we support thousands of children and young people up to the age of 25 across Sussex and Surrey. We offer support in three service areas:

• Housing provision and sustaining accommodation


• Specialist information, advice and support


• Emotional wellbeing and mental health


We are a member of the YMCA Federation of England & Wales and are guided by their vision of 'transforming communities, so all young people can belong, contribute & thrive'. This vision reflects the original Christian foundation of the YMCA movement, but with a clear emphasis on being an inclusive organisation. Our values - we welcome all, we inspire, we support, and we speak out - guide us in all our actions.

Why work for us?

Our Benefits

Health and Wellbeing

• Health Cash Plan with Health shield

Claim money back for dental, optical, physio costs, alongside access to mental health support, remote GP appointments and counsellors.
Employee Assistance Programme with Health Assured
Range of confidential support services available to you and your immediate family:
- Telephone helplines available 24/7
- Formal counselling, either in person or telephone sessions
- Online video counselling and online CBT
Occupational Health
We work with Apollo Direct who offer occupational health assessments to support staff with their health/wellbeing., In the event of your death, your nominated individual(s) will receive a one-off payment equivalent to x2 of your annual salary.
Flexible Working patterns
(role and service needs dependant)
- Flexible working hours
- Opportunities to work from home
Maternity leave
(Enhanced package - dependant

Annual leave
Incremental annual leave
27 days a year + bank holidays (pro-rated for part-time)
After 5 years' service, increases by 2 days (pro-rated for part-time)

Pension
- A contributory pension scheme with Legal & General. Employees contribute a minimum of 4% of salary (you can opt out) and YMCA DownsLink Group will contribute 3% + 1% tax relief from the government.
- Pension and financial advice appointments with Engage Wealth Management.

Plus
- Free Disclosure and Barring Service (DBS) check: You will need a DBS check to clear you to work with children and young people. We will help you with the application and cover the cost, including the Update Service subscription fee.
- Long service awards
- Cycle to Work Scheme
- Blue Light Card
- Company sick pay scheme