Therapy Administration and Clerical officer

To provide Reception and Administration support to the Physiotherapy and Occupational Therapy Service based at Stoke Mandeville Hospital, which will involve acting as first point of contact for service users. This will include dealing with routine enquiries, booking appointments on our electronic system (Careflow), and providing information to patients and staff, either face to face or over the phone. General administration duties include ordering supplies, running an efficient stock control and providing admin support for all Therapy staff. This is a busy environment and the successful candidate will posses excellent communication and customer care skills, the ability to multitask and able to provide a warm, friendly and efficient reception service., To provide effective and efficient administrative support for the Therapy department.
To provide an effective and efficient Reception service to patients and other users of Therapy Outpatient department., We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation., Please review Job Description and Person Specification attached to this advert to see details of main responsibilities
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.
Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

You must be able to demonstrate empathetic, as well as a positive self-motivated attitude, with the ability to remain calm and professional at all times., Good communication and organisational skills are essential, previous experience of using electronic appointment booking systems is desirable.

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
+ provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
+ nationally recognised for urology and skin cancer services
+ regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
+ deliver community services in health centres, schools, patients' own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone .
We pride ourselves in being a great place to work - and invite you to join our BHT family., As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.