Third-Party Relationship Administrator

We have an exciting opportunity for a Third-Party Relationship Administrator in our Retail business, to support and oversee the relationship management of commercial partners, including outsourcers and suppliers. In this role, you will provide administrator support within the Third Party Relationship Management team and have regular opportunities to interact directly with our third parties. Key Responsibilities

• Provide assistance and support to relationship managers on all relationships managed in the team.
• Develop and maintain collaborative relationships with all key internal and external stakeholders, ensuring all interactions between Just and its commercial partners are operating efficiently and effectively.
• Work with relationship managers to ensure that risks to Just and its commercial partners are identified, and appropriate risk mitigation actions and controls are put in place.
• Work with internal and external Relationship Managers to ensure that change requirements driven by our commercial partners or Just are documented and approved.
• Produce management information as required on third party relationship performance and risk.
• Act as primary point of contact between commercial partners and Just Retail stakeholders when required.
• Responsible for arranging, co-ordinating and minute taking for meetings held with our commercial partners, including monthly Service Review meetings, quarterly Joint Management and other internal and external ad-hoc service meetings.
• Reconcile monthly commercial partner invoices and ensure that payments are made in accordance with contractual terms, challenging costs when required.
  
  Previous administration experience within UK financial services - essential
• Experience of providing a high level of customer service, both to internal and external customers
• Proven planning and organisation skills with the ability to manage projects and a diverse workload.
• Ability to manage own workloads, oversee the work of others, and prioritise a number of different tasks based on business volumes and priorities.
• Self-motivated, used to working with light guidance and able to balance a varied and challenging workload.
• Highly organised and accurate attention to detail.
• Good negotiating and influencing skills, with the ability to work with external and internal stakeholders to drive projects through to conclusion.
• Excellent verbal, written communication and interpersonal skills - with the ability to communicate at all organisational levels.
• Excellent problem analysis and resolution skills.
• Awareness of supplier contract management is desirable but not essential.
  
  We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.
How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things - and will always put the customer first. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we're going to make sure they get it. We've built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy here. Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It's also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments here. What's clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. We look forward to welcoming you to the team soon.


• A Competitive Salary, Pension Scheme and Life Assurance
• Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
• Private Medical Cover and Income Protection, just in case
• A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets
• Opportunity to progress within your career both in-role and within the company
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
• A variety of Employee Funded Benefits available to you via our Online Benefits Portal
• Plus, several additional purchase options available for you and your loved ones