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On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link "Manage Cookies", which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Managed Services · Rock, As our Head of Property Management, you will be the visionary leader of our Property Management department, working towards providing a guest-focused property management service. As part of this exciting role, you're likely to be involved in the following:

• Managing and developing the Property Management department, ensuring smooth daily operations and providing regular performance feedback to the team
• Setting the course for the company's mission to provide the highest service level for our owner base
• Ensuring health and safety compliance requirements across the portfolio and maintaining up-to-date records
• Coordinating and steering the activities of various suppliers such as cleaners, housekeepers, gardeners and service engineers
• Liaising effectively with guests to ensure a stellar guest experience
• Overseeing property changeovers, facilitating prompt repairs when necessary, and swiftly resolving guest and owner queries or problems
• Working closely with the Owner Relationship Manager to review properties and provide recommendations to maximise rental value
• Producing and managing the annual budget for the department
  
  Candidates with previous leadership experience and track record in managing a motivated team
• Strong communication and coordination skills, with a flair for empathy and customer service
• Excellent organisational and time management skills
• A full clean driver's licence and vehicle (role involves travel to and from our properties)
• Someone who thrives under pressure and handles situations with a calm, positive, and proactive attitude
  
  We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
The people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day. We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving. Diversity is key to our success, and we work hard to make sure we're inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we'll be happy to help. Department Managed Services

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
• 25 days' paid holidays plus bank holidays
• A special day off for your or a loved one's birthday
• £500 paid towards a holiday cottage of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!