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As a Contract coordinator you will play a crucial role in the broader division by managing bookings for service user assessments. This involves coordinating with multiple stakeholders and various internal and external professionals within the mental health and neurodiversity service lines. This fast-paced role emphasises delivering operational KPIs in accordance with service agreements. Our mental health support team provides a wide range of mental health services to support the NHS and local authorities across the UK. Our goal is to make sure everyone gets the help they need quickly and easily. We provide people with adult digital mental health support, children and young people digital mental health support, group mental health support and mental health assessments. Every day you will…

• Coordinate reviews and/or assessments, as well as multi-disciplinary team meetings to set KPIs and ensure efficient and effective project delivery.
• Act as a central point of contact for the department, liaising with our clinical teams, ICBs, educational settings, as well as service users and their families.
• Share updates and acting as the link between services and service users.
• Establish and maintain relationships with a range of stakeholders.
• Identify ways to improve processes and service delivery.
  
  Experience working in a contact centre or customer service environment.
• Proven experience working towards KPIs/targets.
• Excellent communication skills.
• Good IT and system skills.
• Proven ability to effectively manage challenging situations.
  
  Xyla, part of Acacium Group, is an integrated healthcare solution that improves people's lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed., If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence. Join us and play a key part of shaping the future of society and improving people's lives!

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Flexible working model with opportunities to work from home
• Workplace pension scheme
• Gym Flex - discounted gym memberships UK wide
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants and bars
• Cycle to Work scheme
• Health Assessments and Dental Insurance
• Life Assurance and Critical Illness Cover