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On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link "Manage Cookies", which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Managed Services · Bourton-on-the-Water, We provide on-call phone cover 7 days a week up to 9pm, which you will need to assist the team with on a rota basis., Step into a pivotal role and shape the future of our Managed Services offering in the stunning Cotswolds! This is your chance to lead from the front, creating exceptional experiences for homeowners and guests alike. You'll take the reins of day-to-day operations, working closely with external contractors to deliver an outstanding service while implementing innovative processes to optimise efficiency. Starting as a solo adventure, this role will grow alongside the service. As demand soars, you'll be responsible for building and leading a high-performing team to ensure seamless operations every step of the way. As part of your everyday role, you're likely to be involved in the following:

• Planning, and coordinating deployment to deliver top-tier services
• Elevating your team's performance through regular training, constructive feedback, and annual appraisals.
• Designing smart work schedules, managing holidays, and tackling logistical challenges during busy periods.
• Handling escalated feedback or complaints with professionalism, ensuring positive outcomes.
• Building and nurturing a network of dependable housekeeping and property maintenance partners.
• Supporting the recruitment and retention of both new and existing properties.
• Conducting regular property inspections and offering actionable insights to homeowners.
• Producing insightful reports on Key Performance Indicators to drive continuous improvement.
  
  Thrive under pressure with the ability to work independently and tackle priorities in a dynamic, fast-paced environment.
• Exceptional communication skills - both verbal and written - enabling you to build strong relationships and collaborate seamlessly.
• A proactive, results-driven mindset focused on exceeding targets and delivering outstanding service.
• Impeccable organisational and problem-solving skills, paired with a sharp eye for detail.
• Confidence in using property management systems and administrative tools to streamline operations.
• A customer-first attitude with a genuine passion for creating exceptional service experiences.
• Flexibility to adapt to changing operational needs and occasional travel, embracing the variety each day brings.
• Excited by the challenge of building and growing a service from the ground up, making a lasting impact.
  
  We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
The people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day. We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
• 25 days' paid holidays plus bank holidays
• A day off for your or a loved one's birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!