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On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link "Manage Cookies", which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Technology · Bideford · Fully Remote, Our digital products are central to what we do at Travel Chapter. The majority of our customer interactions happen online and every colleague, owner and guests use the tools that we build and run. Product Engineering encompasses Product, Architecture, Quality, Development, TechOps, Data Science & Engineering and Delivery Management. What will I be doing? As the Salesforce Technical Lead, you will be responsible for the overall technical architecture and design of Salesforce solutions. You will collaborate with commercial and operational stakeholders, product managers and tech leads from other product areas, and the Salesforce product team to deliver scalable and robust Salesforce applications. You will need extensive experience in Salesforce architecture, system integrations, and a strong understanding of business process improvement using Salesforce. You will provide technical leadership to a cross functional team of Salesforce administrators, data and software developers and quality coaches. As part of your everyday role, you're likely to be involved in the following:

• Leading the design of Salesforce solutions, including custom applications, integrations, and data migrations, and ensuring solutions align with business goals and Salesforce best practices.
• Providing technical guidance and mentorship to Salesforce developers, administrators, and other team members, and reviewing code and design work to ensure quality and adherence to standards.
• Working closely with business leaders, product managers, technical leads and other stakeholders to understand requirements, translate them into technical solutions, and ensure successful implementation.
• Designing and overseeing integrations between Salesforce and other enterprise systems, ensuring data integrity and seamless workflows.
• Continuously evaluating and optimising Salesforce solutions for performance, scalability, and usability, and recommending and implementing improvements to meet evolving business needs.
• Establishing environment and deployment automation (CI/CD) and automated testing.
• Creating and maintaining comprehensive technical documentation, including architecture diagrams, data models, and integration specifications.
• Ensuring Salesforce solutions comply with industry standards, security policies, and data privacy regulations.
• Ensuring Salesforce solutions have appropriate performance and service level agreements defined and measured and are appropriately plugged into the wider monitoring suite (DataDog) where needed. Leading and coordinating the on-call support for Salesforce (business hours are 8.30am-10pm).
  
  Demonstrable experience in Salesforce architecture, with a proven track record of designing and implementing complex Salesforce solutions.
• Candidates working towards one of the Salesforce System Architect certifications are highly preferred.
• Strong proficiency in Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud, etc.) and Salesforce APIs.
• Salesforce Einstein AI, Data Cloud and/or Mulesoft a bonus.
• Extensive experience with integrating Salesforce with other systems using APIs, middleware, and data migration tools. Ideally with Mulesoft or similar integration/orchestration tooling.
• Strong problem-solving skills and ability to think strategically about how to leverage Salesforce to meet business goals.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Ability to work collaboratively in a cross-functional team environment.
• Desire to lead and develop other Salesforce roles (2 Administrators initially).
• Experience with DevOps tools and practices, including CI/CD for Salesforce.
• Familiarity with Agile development methodologies.
• Experience in online travel industry is a bonus.
  
  We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
The people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day. We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
• 25 days' paid holidays plus bank holidays
• A special day off for your or a loved one's birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!