Ticketing Manager - Becketwell Live, Derby

We are seeking a dynamic and experienced Ticketing Manager to oversee our venue's ticketing operations. This role involves managing a team of Ticketing Assistants to ensure a first-class ticketing experience for guests and promoters. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access discounted tickets to unleash your superfan for all your favourites. You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with Axa Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require. Your Responsibilities · You will be an inspirational leader to Supervise Ticketing Assistants, providing them with first-line support and ensuring effective office operations at all times. · You will ensure the customer is at heart of the business, you will ensure this by maintaining a high-quality customer service standards, ensuring calls are answered in accordance with current Service Level Agreements. · You will implement and ensure compliance with all company policies, statutory regulations, employment legislation. · You will respond to customer enquiries, complaints, and comments in person, by phone, and online in accordance with the company's Customer Concerns procedure. · You will be able to provide sales information and advice to promoters and venue colleagues as necessary.

· A proven track record of working in a similar role, preferably in a high-volume, busy events venue setting. · Experience in leading a team · Proven track record of delivering excellent customer care. · Familiarity with Derby and regional entertainment offerings and venues. · Knowledge of CRM software knowledge,

• Customer Service: 2 years (preferred)
• Management: 1 year (preferred)
• CRM software: 1 year (preferred)
  
  Join the ASM Global team at our new state-of-the-art venue in Derby, opening Spring 2025!
Situated in the heart of Derby's city centre, this multi-purpose destination aims to be a community hub for both business and entertainment. About Becketwell Live, Derby Becketwell Live is a cutting-edge events complex with a capacity of up to 3,500 people. It is designed to host a variety of events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events. This is a fantastic opportunity to be part of a brand-new venue., At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.


• Company pension
• Employee discount
• Health & wellbeing programme
• Sick pay
• Transport links
Schedule:
• Monday to Friday
• Weekend availability