TLCP HR, Complaints and Communication Administrator

To provide professional support in the provision of an operational Human Resources service to TLCP. To take responsibility for specific areas of work within TLCP and for the delivery of objectives within the HR operational/business plans. To provide support in the development and delivery of corporate HR initiatives. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Human Resources

• Advertising posts
• Arranging/conducting interview dates
• Offer of position Terms and conditions
• TLCP Onboarding process
• Induction
• Exit interviews
• Arrange staff events- i.e. Christmas
• New or existing HR Policies updated
• Liaising with expert in employment law (equality and diversity, right to work, working hours, etc.)
• Working closely with professional bodies such as HR support organisations
• Keeping up to date records on colleagues on HR Software
• Managing TLCP Bluestream Academy Mandatory training log
• Managing National workforce reporting service extractions for both regular employees and ARRS role
• Advising and supporting, mediate line managers on the less complex employee relations issues
Communication :
• Website
• Newsletter content and design- Staff and Patients
• Sharepoint- Posting PLT- Newsletter-Meeting-Staff Events
• NHS net comments
• PPF-Communication only
Complaints/ Significant events:
• Managing all TLCP Complaints, acknowledging, responding and Auditing., Advising and supporting line managers in non-complex disciplinary/grievance cases
• To advise Managers on the recruitment and selection of staff, including job advertisement design, job descriptions and person specifications, assessment methods and selection procedure. To act as best practice Advisor to panels, particularly if other members are not trained. In addition, the post holder will advise and support Managers in the redeployment of staff displaced through organisational change or other cause.
• To assist Managers in the management of attendance to support their achievement of targets for the reduction of sickness absence rates. This will include the provision of statistical information and assisting with sickness absence reviews up to and including Stage 3 action under the TLCP policy. In addition will advise and support Managers in ill-health retirement or redeployment situations and the management of staff who are classed as disabled under the terms of the Equality Act.
• To advise and support managers in handling disciplinary cases, including participation in the investigation of cases as allocated by the HR Manager. To participate in hearing first stage minor offence disciplinary cases in accordance with TLCP procedure.
• To work with Managers to achieve a positive employee relations environment and to resolve issues constructively
• Heales Occupational health referrals support
  
  Mission Statement: Each and every patient Matters
TLCP Partnership aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner. We will: Provide a service which puts patient welfare at the heart of all we do Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team Nurture a culture which is innovative, forward looking and adaptable Take into account the evidence provided by scientific and medical research in our treatment