Tour Manager

Travelling the world with an award-winning escorted tour operator is a fantastic opportunity for a Tour Manager. But it IS hard work and it certainly comes with responsibilities and high expectations. In addition to adding colour and life to our amazing itineraries by sharing knowledge of history, culture and people of the destination, you also liaise with the hoteliers and other local suppliers to take care of small logistical arrangements that may arise. You'll be friendly and approachable to customers. It's important to us that each tour manager shows their own personality and adds their own kind of sparkle to managing a tour, always with intention to ensure our customers enjoy their holiday, and with the tour manager ready to assist should something not meet their expectations. Going the extra mile is second nature for this special kind of travel expert. You will be the face of Newmarket Holidays, embodying our commitment to exceptional customer service.

You'll have previous experience of tour management, fantastic destination knowledge and always open to learning more. You'll need great listening and questioning skills, and be a natural when it comes to excellent planning and organisation. You'll have bundles of self-confidence, be articulate and be adept at recognising the needs and tone of different groups of customers, adapting style of delivery, as necessary. You will be a natural problem solver. You'll also enjoy good health and personal physical fitness to cope with the demands of the job and the, sometimes long, working hours.

Newmarket Holidays at a glance

Our aim is to enrich lives and well-being through travel. That is our purpose. Our 'why'. It is ambitious and bold, but through the commitment of our brilliant people, we're doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers.

The Newmarket Spirit is what binds us together. Throughout this, our 41st year, and all other years, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here.

The opportunity

For our customers, discovering and exploring the world's must-see, must-do destinations on a vast range of carefully crafted, tremendous value holidays with one of the UK's most respected, independent escorted tour operators is made even more special by our fantastic tour managers. Following a particularly challenging period for the travel industry, we are now seeing a very material growth in demand from our customers to see the world again so we're eager to grow our team of Tour Managers with passionate tour leaders with extensive knowledge and experience, to bring their personality and expertise to our tours. We currently have opportunities to lead our customers at our events (Wimbledon, Edinburgh Tattoo and Andre Rieu concerts) and on all our European tours (specifically interested if you have led tours in Portugal, Spain, and Italy). In addition, we are looking for highly experienced Tour Managers who have led Solo and Premier groups., The Newmarket Spirit is what binds us together. It is our 'who?'. The Newmarket Spirit bridges the external view of our brand and the internal reality. It seeks to enrich the lives and well-being of our people through travel.

The Newmarket Spirit encompasses five distinct pillars, which have been inspired by people across our organisation., Newmarket Holidays is one of the UK's largest independent specialist tour operators. Every year, we create and operate holidays for tens of thousands of customers travelling to destinations within the UK, across Europe and around the world.

Just about every aspect of our holidays is put together in-house. So, whether you are interested in product design and operation, working to create brochures and marketing materials in our design studio, or perhaps working in our Tech or Sales teams, we'd love to hear from you.

If you think you can add something to our team, please get in touch. Travel experience isn't always a requirement, but a love of travel is definitely a bonus. Please see below for our current list of vacancies. If there's nothing that matches your skills but you would like to meet to discuss future options, please do get in touch for a confidential chat.

Joining the team at Newmarket Holidays

Newmarket is an award-winning holiday company with a team that loves travel. We share our travelling experiences with our colleagues, and encourage everyone to go on our holidays. For years we worked in a 1930s building with lots of little offices, but now we've moved to a modern office, the walls have gone and the sofas have arrived. We're really proud of the working environment we have created, and the strong focus on collaborative working and cross-department projects that it encourages.

The team is a great mix of people. Some have been there from the start, in 1983, others have joined only recently. It's that mix that makes our team so successful - we love new ideas and change at the same time as we value experience. We want our team members to try new things and to excel, so there are opportunities to try different teams and tasks. And we have a keen interest in keeping communication open and honest. We challenge each other, and that makes us better at what we do.

We celebrate success, reward fantastic performance and have a strong focus on personal development with learning opportunities for all, including a Leadership Programme that mixes the theoretical with the practical and creates strong working partnerships across different areas.