Tracking Officer

As a Tracking Officer you will be responsible for the tracking of participants toward the end of their customer journey with us, to support in the achievement of sustained job and learning outcomes. Tracking Officers will be an essential part of our drive to support our customers, working remotely and flexibly during late afternoon/early evening and Saturday daytime to ensure customers can be reached, so they move into their next step within their journey. This role will work within the KPIs and guidelines in accordance with our contract, to ensure success., The Tracking Officer will be adept at working in a fast-paced environment, using our CRM system to record information, and work effectively to obtain team and personal KPIs around positive work and/or learning outcomes. They will use their exceptional customer service and organisational skills to ensure that all customers are given appropriate assistance in a timely manner

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

https://www.futuresadvice.org/assets/files/job-description-tracking-officer.doc Who Are We? Please take the time to look at our website to gain more understanding of who we are, and what we do https://www.the-futures-group.com/ Our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. At Futures, our company-wide values underpin who we are and what we do, and it's essential that all colleagues share these.

• Have passion
• Do the right thing
• Make a difference
Join our team and help us make a difference to people's lives.