Trainee Fault Technician

Electricity North West is looking for Trainee Fault Technicians to join our inclusive and collaborative team in Salford., As part of the South Operations Team, you'll be responsible for providing the first response to unplanned outages and safety-critical calls across the region.

You will do this in accordance with safe working practices whilst delivering exceptional customer service and rapid restoration of supplies to exceed company targets.

As a Trainee Fault Technician role, you can expect to undertake :

• Provision of exceptional customer service, and being sensitive to the needs of diverse customer groups, including vulnerable customers


• First response to customer-reported issues at the service position


• Operational activities related to LV and HV Network restoration, including switching, fusing, linking and deployment of LV transient management equipment


• Primary site response in support of transient management


• LV fault management, including the location of faults and coordination of the activities of industrial teams and contractors, whilst proactively keeping customers informed


• Deployment of Generation to support restoration times and individual customer needs as required
  
  To succeed in this flexible role, you will need to be qualified to a minimum of City&Guilds L2 or above, and LV Fault Management authorisation is desirable.


You will also require :

• Comprehensive knowledge of the electricity distribution network


• Understanding of associated Codes of Practice


• To be competent in the use of technology and possess excellent communication skills
  
  We're champions of the North West, and we're proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.


A key part of the UK's journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it's our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Due to the nature of this role, the following pre-employment checks will be required a Medical and a Disclosure and Barring Service (DBS) check.

This is a full-time role that comes with a favourable salary and benefits package., As a vital member of our team and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of up to £42,941.

04 per year and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our excellent reward and benefits offer, which includes :

• An annual bonus scheme


• Twenty-six days annual leave increasing with length of service


• An employee rewards portal offering discounts on several well-known brands


• A market-leading contributory pension scheme


• Employee assistance programme and opportunity for professional development through our L&D function.