Trainee Homeownership Sales Assistant

Reporting to our Sales Manager our Trainee Homeownership Sales Assistant will provide an efficient administrative and sales support to our Sales Team.

This is a busy and varied role where the successful candidate will have the opportunity to support customers during an exciting time in their lives as they join one of our Home Ownership schemes.

Full training will be provided, we are looking for candidates with previous administration and customer service experience and the ability to plan and organise their tasks to meet business needs and SLA's.

What will our Trainee Homeownership Sales Assistant do;

Provide a professional friendly and efficient service to all clients to ensure a smooth sales process and to avoid the potential loss of business.

Deal with all incoming calls and enquiries in relation to Sales and Homeownership queries, providing first point of contact resolution where possible.

Responding to enquires via a variety of channels within our service level agreements.

Accurate data entry across a variety of databases and internal systems.

Organise Sales events, meeting potential customers face to face.

Maintain regular contact with customers and potential customers on waiting lists providing updates.

Communicating with external providers, providing updates on Sales of properties.

Good standard of education. Minimum of five GCSE's or equivalent at Grade C or above including maths and English.

Ability to undertake a range of administrative procedures

Experience of proving effective customer service via a variety of channels in the required Service Level Agreements.

ICT skills, including all Microsoft packages ability to use computerised and manual record keeping systems.

Demonstrate understanding and empathy with the needs across diverse groups and individuals.

You will be expected to work across the North West, visiting our portfolio of properties when necessary, you will need access to a car and a valid driving license., We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We offer a range of great benefits including:

Flexibility on where you work with home working kit provided

33 days holiday per year plus bank holidays, and a holiday a buy scheme.

Company pension scheme with up to 10% matched contributions

Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.

Enhanced sick pay with up to 3 months full pay and 3 months half pay

Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives

Life assurance subject to being a member of our company pension scheme.

Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.