Trainee Service Improvement Officer

producing clear, easy-to-follow procedures and process maps for colleagues
capturing residents' views through targeted customer surveys presenting data within clear graphs and tables, and creating powerpoint presentations for different audiences drafting business cases to persuade senior colleagues to support a new initiative writing high-quality responses to Councillors and MPs about residents' housing issues.

Our former trainee, Nathan, had this to say: "This is an interesting, varied role where you will be exposed to many different projects, and the focus on improving the experience of our customers is very rewarding. It gave me the skills to launch a career in service improvement."

You're an all-rounder: a great communicator with strong organisational skills and the ability to get things done.
-You believe that everyone deserves great customer service.
-You may have no experience of Housing, but you're looking to build a career helping to deliver a service that people need., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.

The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.

We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation., We're committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:

-We are a London Living Wage Employer
-25 days annual leave, rising with length of service
-Ability to buy or sell up to five days annual leave per year
-Life insurance - 3x of annual salary
-Employee Assistance Programme
-Volunteering Activities
-Flexible and agile working
-Flexible Benefits & Pension - access to a variety of benefits to choose from, using an allowance of 5% of your base salary.
-Career progression across the organisation with our mentoring programme and apprenticeships
-Access to extensive learning and training opportunities with learning pool platform
-The Barnet Group is a mindful employer with trained Mental Health First Aiders

Our promise and values

We celebrate different points of view and want to encourage a diverse group of residents who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief, and sexual orientation.

We understand that some customers may, due to the nature of their disability, find it difficult to engage with us or access our services. We aim to ensure that all customers are provided with equal opportunities, and to that end we strive to comply with the requirements of the Equality Act 2010. Should you have a disability and require a particular adjustment to be made to allow you to fully participate or engage with us, please make this known to us so that we can consider your request, discuss your requirements with you, and reach an agreement.

Most importantly, we believe in the three "C's" of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.

Our values are also an integral part of the way we work together, and they are:

-Show respect - we respect each other and our customers.
-Find solutions - we find solutions to meet people's needs.
-Make a difference - we make a positive difference to people's lives.
-Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all