Trainee Service Operations Engineer

The primary role of the Data Centre Operator is to handle the operation and monitoring of the Bank's computer systems, services and applications. This will include day to day operational duties, such as system monitoring, starting, closing of applications and running of evening suites and batch runs.

The role also involves being the front-line support for a majority of the Bank's core systems and contacting support teams when necessary.

In addition, the team are encouraged to maintain their own documentation, processes and procedures and constantly review these for all systems.

Service Operations are responsible for the upkeep and management of all the Bank's Data Centres.

The Operations Staff work on a 12 hour, 24x7 shift pattern. (This will include weekends and Bank Holidays). Operators work on a rota basis, at two of the Bank's Data Centre Sites based in London and Debden, there is also the option to work from home by agreement with the relevant Shift Leader.

Service Operations staff are expected to carry out their responsibilities for all of the Bank's applications, running on a variety of platforms (HP NonStop (Tandems), Redhat Linux, Windows, Cisco UCS and EMC platforms).

Service Operations also provide out of hours cover for the Technology Service Desk.

Service Operations staff are expected to cover other shifts for leave, training and sickness.

We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a good sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.

Team Overview

The Service Operations Team comprises the Service Operations Manager, a Shift Supervisor and 25 shift working Operations staff, split into 5, 24x7 shifts, each having a Shift Leader, Deputy and 3 operators.

Operations Management work a standard working day guiding the operations team: attending meetings, producing management information and collaborating closely with customers.

The successful candidate will join one of the 5 shifts and will be expected to work on the current shift pattern and will report directly to the Shift Leader of that shift.

Detailed Description of the Role:

The successful candidate will be given the relevant training over an estimated two-year period to ensure that the following responsibilities can be undertaken:

• We are responsible for ensuring the smooth and safe running of the Bank's systems.


• We are responsible for the operation and monitoring of the Bank's systems.


• We produce and maintain the Operations user documentation.


• We are responsible for the Bank's Data Centres to the standards detailed in the Data Centre Code of Conduct.


• We assist Technology colleagues by covering the Technology Service Desk out of office hours.
  
  Experience of any of the following platforms would be an advantage, but are not essential as full training will be given:


• HP NonStop (Tandem) hardware and basic utilities (FUP, Spooler, TMMP, RDF, TACL, SQL, Viewpoint) and the 3rd party monitoring tools Multibatch and Reflex


• Red Hat Linux basic operator commands and utilities


• SCOM


• SWIFT


• Microsoft Windows 10


• Storage Area Networks


• Enterprise Backup


• Entuity Network monitoring


Experience of working within small close-knit teams and must have a good teamwork ethic.

Operations staff must be flexible and ready to cope with change.

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

This role offers a salary of circa £27,440 - £30,870. In addition, we also offer a comprehensive benefits package as detailed below:

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.


• A discretionary performance award based on a current award pool.


• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.


• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.


• Private medical insurance and income protection.


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