Trainee Shift Manager

The Trainee Manager Programme is the first step to managing one of our franchised UK restaurants. Many of our franchises have £million plus turnover and employ a team of 60 or more people. From day one, you'll be based on the shop floor learning how each area of the business works. One minute you'll be serving customers, the next you'll be learning about stock control. You'll work alongside our crew, crew trainers, customer care teams and assistant managers whilst you complete an intensive initial training period., Every year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well.

[00:21]have the can do attitude. You need to be confident in yourself and

[00:24]be a team player and finally, Open to Graduates or those with experience of working in a customer facing environment or managing teams - you'll want to provide a great experience for each of our customers and be passionate about training and developing your teams. You'll need to be comfortable rolling up your sleeves and getting involved with each area of the restaurant and be a really quick learner, as there's a lot to learn up in a short space of time. A logical mind and great people skills are really important too.

We'll give you the training, knowledge, skills and confidence. Apply determination, hard work and ambition, and you'll complete the training period. You'll be required to learn a lot and apply what you have learnt, and to always lead by example. It's a challenging and diverse role, so being self-motivated and open to change really helps. As this role is working for one of the most successful global brands, you'll also be required to adhere to all our policies and procedures and to focus on providing a great customer experience at all times, [01:03] Be natural and work to the best of your ability.

[01:07] So what I'd like to think I could be able

[01:09] to do in the future is to be able to work more

[01:12] to the customer service side, to try

[01:14] and train people up to help them

[01:18] bring out the best in their selves.

[01:20] I love the fact that I get the feedback of, of guests., If you lead with a genuine smile and have an ability to connect with others, you'll be well on your way to fitting into our team.

For this role, you'll love dealing with different types of people and working as part of a team. You'll bring the energy and efficiency to every shift, without skipping the details. Whatever you're doing, you like to get it done right - every time.

[00:42] out together. We work together. We play like football together, but

[00:45] then we all come together as one anyway.

[00:02] My name's Roland., Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance.

Pension Scheme

If eligible you will be enrolled onto our pension scheme., At McDonald's, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald's a more exciting, united place.
2. Emphasize your skills and abilities
Don't be shy to show off how amazing you can truly be at every stage of the recruitment process, and onwards.
3. Be customer focused
Here at McDonald's, we prioritise our customers and focus on making them feel completely comfortable every time they step foot in our restaurants. And because of that, we expect our crew to make our customers a priority too.

Frequently Asked Questions

I want my pronouns to be known if I get this role, is this possible?

Yes. McDonald's offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.

Are there any wellbeing services I can access?

Yes! McDonald's has a wellbeing hub on the staff website. Our colleagues also have access to the Employee Assistant Programme (EAP), run by AXA health care, that offers a variety of services.