Trainer and mentor

To train, support, mentor, and motivate new employees throughout the initial 12 weeks induction process to become "outstanding" care professionals. The Role expectations

• Organise, deliver, and manage Home Instead Initial Care Professional Training course weekly with flexibility
• Complete weekend training course in conjunction to/ along side on call support on an 8-weekly basis.
• Organise, deliver, and manage Home Instead 12 weeks mentoring programme inclusive of the care certificate. This consists of;
• Managing the compliance and completion of 15 care certificate eLearning standards by care professionals via MLC eLearning platform.
• Mandatory 1st visits competency assessment as well as another 1-2 competency assessments per person within 12 weeks electronically documented ensuring complete employment support is completed.
• Weekly touchpoints/ welfare calls with new starters electronically documented to demonstrate coaching and mentoring.
• Completion of care certificate inclusive of write up of personal development plan, completion of care certificate matrix to evidence standards met, creation of Care Certificate for celebration/ graduation, 1st supervision handover and handover via MLC to field supervisor.
• General ad hoc planning and coaching touchpoints.
• Be confident in researching and seeking funding as and when available.
• Be proactive in informing management of any updates to newly revised national office templates/ paperwork and regularly review Franchise updates via My Franchise.
• Have the flexibility to support in additional work required leading up to any audit or inspections.
• Conduct Client introductions when required.
• Participate in routine on-call duties as well as flexibly to suit the needs of the business.
• Provide solutions to any issues raised and be proactive in leading by example.
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of training and "fit and proper person criteria".
• Be able to prepare and deliver in depth KPI during team meetings in line with company monthly targets and expectations.
• Be a role model in the behaviours expected and lead by example.
• Carry out any other duties deemed necessary for the successful operation of the business.