Trainer and mentor
Home Instead , Newtown, Stockton-on-Tees
Trainer and mentor
Salary not available. View on company website.
Home Instead , Newtown, Stockton-on-Tees
- Full time
- U
- Onsite working
Posted today, 26 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 994420c885fd4733bf5266a09789bf93
Full Job Description
To train, support, mentor, and motivate new employees throughout the initial 12 weeks induction process to become "outstanding" care professionals. The Role expectations
- Organise, deliver, and manage Home Instead Initial Care Professional Training course weekly with flexibility
- Complete weekend training course in conjunction to/ along side on call support on an 8-weekly basis.
- Organise, deliver, and manage Home Instead 12 weeks mentoring programme inclusive of the care certificate. This consists of;
- Managing the compliance and completion of 15 care certificate eLearning standards by care professionals via MLC eLearning platform.
- Mandatory 1st visits competency assessment as well as another 1-2 competency assessments per person within 12 weeks electronically documented ensuring complete employment support is completed.
- Weekly touchpoints/ welfare calls with new starters electronically documented to demonstrate coaching and mentoring.
- Completion of care certificate inclusive of write up of personal development plan, completion of care certificate matrix to evidence standards met, creation of Care Certificate for celebration/ graduation, 1st supervision handover and handover via MLC to field supervisor.
- General ad hoc planning and coaching touchpoints.
- Be confident in researching and seeking funding as and when available.
- Be proactive in informing management of any updates to newly revised national office templates/ paperwork and regularly review Franchise updates via My Franchise.
- Have the flexibility to support in additional work required leading up to any audit or inspections.
- Conduct Client introductions when required.
- Participate in routine on-call duties as well as flexibly to suit the needs of the business.
- Provide solutions to any issues raised and be proactive in leading by example.
- Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of training and "fit and proper person criteria".
- Be able to prepare and deliver in depth KPI during team meetings in line with company monthly targets and expectations.
- Be a role model in the behaviours expected and lead by example.
- Carry out any other duties deemed necessary for the successful operation of the business.