Training Assistant - Customer Engagement

We are seeking a motivated and experienced Training Assistant to join our dynamic team. The ideal candidate will support the development and delivery of training programs for new starters and ongoing coaching for agents within the Customer Engagement Centre. This role involves creating and updating training resources, ensuring that all training aligns with business goals and contributes to the overall success of the team.

Key goals and objectives:

• Assist in the onboarding process for new team members, including coordinating training schedules and materials.



• Facilitate initial training sessions, ensuring new starters understand company policies, procedures, and systems.


• Provide hands-on support and guidance during the training period to ensure a smooth transition into their roles.


• Conduct regular coaching sessions for existing team members, focusing on skill enhancement and performance improvement.


• Monitor performance metrics and provide feedback to individuals to support continuous development.


• Collaborate with team leaders to identify training needs and adjust coaching strategies accordingly.


• Work closely with management to ensure training programs and coaching sessions align with the company's strategic objectives and performance goals.


• Contribute to the development of training strategies that support organisational growth and efficiency.
  
  Previous experience in a training or coaching role within a call centre or customer service environment.


• Strong presentation and facilitation skills.


• Excellent communication and interpersonal abilities.


• Proficiency in Microsoft Office Suite and experience with e-learning platforms.


• Ability to create engaging and effective training materials.


• Strong organisational and time management skills.
  
  At Vintage Cash Cow, we're addressing the pressing need for sustainable consumption in today's market. Our mission is to revolutionise the buying and selling of vintage, valuable, and unique items. By prioritising reCommerce, reuse, and recycling, we're leading the charge towards a more responsible approach to consumerism. Backed by VC investments from prestigious firms like Dutch Founders Fund and Airbridge Equity Partners, with support from industry pioneers, we're poised for significant growth. Join us in reshaping the future of commerce while making a positive global impact., About Vintage Cash Cow


There's an elephant in the boardroom. The unchecked consumption, constant growth and focus on 'buying new' is not an option in tomorrow's market. Companies around the world must stop their reliance on finite resources that can't keep coming out of the ground. Changing consumer behaviour is demanding companies change; less new, fewer short-life items, more reCommerce, more reuse, and more recycling. The cost-of-living crisis is catalysing and accelerating this change; it's simply cheaper to do the right thing.

You'll know that buying and selling old and vintage items isn't easy for most people, so we've set out to change that. Vintage Cash Cow is on a mission to become the leading brand for buying and selling all things vintage, valuable, and occasionally peculiar. By delivering unrivalled convenience and care with our fair, trustworthy and personal service, we believe we can own this space in the UK and overseas.

We aren't doing this entirely alone. We've raised VC investment from Dutch Founders Fund and Airbridge Equity Partners, including from the founders of WeTransfer, Just Eat Benelux and TreatWell. With their support and our unwavering commitment to changing the game for good globally, this role is an exciting opportunity to join a brand primed for lift-off.

+ Be part of a rapidly growing company with so many opportunities to progress!
+ ️ Free lunch, tea, coffee and snacks every day
+ 25 days annual leave
+ Cycle to work scheme
+ Medicash
+ 2 Community/ Charity days per year
+ Uncapped Profit Share Scheme
+ Oliva Mental Health
+ Monthly contribution towards your gym membership
+ Regular socials and events