Training Centre Administrator

As a training centre administrator, you will be the first point of contact for our delegates and any visitors to our centres, addressing enquiries and resolving issues promptly to ensure a positive training experience. You will be responsible for ensuring the smooth and efficient operation of our training facilities., · Meet & greet all visitors to the training centre and provide a customer focused experience that supports the effective running of our training centres and any satellite facilities including responding to all customer enquiries and issues.
· Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager.
· Management of all transactional financial activity, assurance procedures and period reporting associated in support of the Cost Centre Manager. Manage the procurement of goods and services for the Training Centre and accurately record all expenditure.
· Undertake the setting up of training rooms for forthcoming training courses and meetings to provide a positive customer experience.
· Provide support to external training providers and visitors to enable a positive experience of the Training Centres.
· Prepare and arrange training packs for long term storage to comply with record retention periods.
· Provide general administrative support to the onsite training team to support the running of the training centre.
· Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including communicating messages as required.
· Certify that the team has adequate support to undertake other duties.

Ideal candidates will be confident and comfortable with a customer facing role including the ability to converse clearly and unambiguously key safety messages. They should possess strong organisational and communication skills and have an eye for detail. An ability to multitask in a dynamitic, fast paced environment is essential as is strong IT skills in Microsoft Office., · Strong customer service approach.
· High level of accuracy and attention to detail.
· Strong written and verbal communication skills.
· Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
· Resilient, Adaptable and Flexible.
· IT literate, strong excel, word and PowerPoint knowledge.
· Experience of working in a fast-moving environment
· Administrators may occasionally be expected to cover activities in other training locations.
Desirable
· Railway background
· Knowledge of the Competence Management System
· Driving License

Here at Network Rail, we believe that investing in our people is key to improving the safety, reliability, and efficiency of the railway. This in turn, means that we can serve the needs of our customers and the travelling public.
Network Rail Training is committed to this goal. We aim to create an environment where every individual can succeed and is encouraged to reach their full potential, helping the company to become a natural choice for talented people to join.
We deliver a wide range of learning solutions from technical and vocational skills, through to professional development, safety, leadership, new entrant programmes and higher education designed and developed to enable continuous improvement of safety and business performance across the business. Everything we do is to support Network Rail's safety culture of getting everyone home safe every day.