Training & Competence Manager

G3 - Delivers medium-term objectives and determines short-term priorities in a professional or senior operational/technical capacity. May manage a small to medium size operational or technical team. The role in a nutshell: As a compliance subject matter expert, with a solid understanding of Financial Services compliance and a strong background in training delivery, you will be responsible for leading and managing the compliance training requirements across the Company. Together with being able to design and deliver compliance training to the business, you'll need to interpret new and amended regulations, identify business relevance and significance to our business and develop effective strategies to test for competence. This is a pivotal role to ensure we stay focussed on good customer outcomes and remain compliant as per FCA guidelines. A bit about the 'Department': The L&D team within People and Culture supports the competence, growth and career development of the people in our business. Whether it's their first day or 30th+ year, we're here to assist them in obtaining the development required to maximise both their and the business' needs. What you'll be doing:

• Be a subject matter expert in regulatory framework (eg Consumer Duty, Anti Money Laundering, Financial Crime, GDPR etc) to positively and proactively take ownership of training and delivery with the regulation changes that impact our business including the development of competence testing.
• Using your proven knowledge to identify, design, update and deliver training to different stakeholders (face to face, workshops, eLearning) in an engaging way and ensure training is suited to a range of stakeholders with varying levels of experience, thereby remaining focussed on good customer outcomes.
• Working collaboratively with the Business Assurance team and liaising with external bodies to be aware of changing industry requirements.
• Continually carry out training needs analysis across the business to create meaningful and specific training interventions to support business compliance across the business and ensure competence of the workforce over time.
• Develop 'just in time' training and coaching solutions to support our customer facing areas.
• Ensure TFSUK complies with all relevant regulatory training and maintain accurate records of attendees.
• Driving standardisation and alignment of compliance training across all areas of the business.
How you could stretch this role:
• Provide data and insights on learning needs and activities to inform decision making and support the production of internal reporting.
• Developing in house eLearning solutions.
• Supporting the L&D team through training delivery and TNA activities beyond compliance training including the development of competence evaluation exercises., Directly involved in the development and implementation of compliance and competence training strategy to support good customer outcomes
• Building and maintaining effective relationships with business leaders and key stakeholders by advising and supporting the implementation of training interventions that support our compliance strategy
• Opportunity to work across entities with the team, both within TFSUK and KINTO
How we'll support you:
• A full Toyota Financial Services induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role
• Give you the space and opportunity to be your whole self at work
• Foster a learning culture that provides you with clear and constructive feedback, and encouraging you to do the same
As a manager:
• Regular 1:1's to provide direction and guidance
• Clear objective setting via our performance management process
• On-going coaching as required
• Always available for support as needed., On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
  
  A proven compliance professional who can demonstrate up to date industry compliance / regulatory framework knowledge and provide engaging training to the business (Face to Face, webinars, eLearning, etc.)
• A demonstrated track record in driving performance through self and others with knowledge of compliance systems infrastructure
• Familiarity with learning management systems (LMS) and e-learning development
• Authoring
• Knowledge of performance measurement tools and metrics that drive continuous improvement would be useful, but not essential
Attributes & Behaviours
• Genuine enthusiasm for regulatory compliance and passion for continuous learning
• Be comfortable working autonomously and lead training on all risk, compliance and competence topics
• Strong and engaging communication skills, both verbal and written
• Analytical
• Level of confidence in challenging the status quo
  
  At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
Our Recruitment process At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. We may use workable one-way video interviewing as part of our recruitment process. We'll provide you with some more information around this as you progress through the stages. For this role (G3) we will follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience. The 2nd stage may involve a role play and/or presentation. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below:
• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.