Training Specialist

Your role: As a Training Specialist, you will work alongside the business change managers, our supplier and other members of the programme team to deliver the 'Train the Trainer' approach in ensuring the trainer in each department has been upskilled on the new service and can deliver training locally in readiness for implementation. You will be involved in a number of varied and wide-ranging activities, and will play a key role in supporting every phase of the training experience. You will assess the individual training needs of the departments in line with the new platform functionality, design and deliver effective training to the nominated trainers and support the production of central training materials. You will also support the individual trainers as they prepare to deliver local training and also monitor the effectiveness and impact of the training process, to provide recommendations for improvement. As a centralised service we operate collaborative working arrangements across multiple government departments and agencies; you will need to identify, establish and nurture business relationships across the Civil Service and within the Cabinet Office to achieve the programme objectives. Our team: Working to the Senior Business Change Lead, the Adoption & Utilisation team will be made up of six Business Change Managers and two Trainers. You will work closely with the multidisciplinary programme team which includes the Digital Product and Delivery team (Senior Product Manager, Delivery Managers, Business Analysts, User Researchers, User-centred Designers, QA Testers etc) and the Supplier transition team who are working directly on building and initially supporting the digital product. Wider Cabinet Office teams you'll interact with are the Live Service and Support team (maintaining the existing platform), account managers, the Government Recruitment Service but more broadly, this role will be the interface between the programme and the department HR functions. This is an exciting role for someone who is passionate to work with people and is motivated by successful IT implementation in a complex environment, and who cares and can exemplify Civil Service values, in a diverse, ethical and positive working culture.In delivering recruitment transformation, our programme will enhance the recruitment service provision across government. Civil Service Jobs enables the whole of government to recruit people more efficiently, without which the government could not deliver its work: hence our service brings far-reaching benefits for all citizens who will impacted by this change. We enjoy enabling people to find meaningful jobs, and teams to find great colleagues - contributing to a diverse culture that reflects the diversity in the UK., As a Training Specialist you will:

• Work as part of a large fast paced programme team undertaking the design, development and implementation of creative, interactive and user-friendly training.
• Be responsible for the development of high-quality online learning products. Working in conjunction with the supplier, you will produce video and audio content, e-learning, user guides and quick reference cards etc that utilise effective design methods and clearly explain technical change for all users.
• Have a proven track record in leading and coordinating staff of all levels.
• Have recent experience of delivering virtual training. In this role, you will conduct training sessions for a variety of audiences to explain our new Applicant Tracking System (ATS) so you will not be daunted by simplifying complexity for your audience, or engaging with senior colleagues.
• Be responsible for upskilling Single Point of Contact (SPOC) from within the departments who will then deliver training to their own staff and revise their local business process where appropriate.
• Reflect the professional image of the programme and demonstrate strong communication, presentation and public speaking skills.
• Be responsible for the maintenance of the products, responding to the changes to the ATS system and processes. You will maintain accurate learning content to ensure that learning support materials remain relevant and up to date as the system continues to evolve.
• Conduct evaluation via a variety of mediums and provide reports on findings
  
  Civil Service Jobs is used by over 3 million candidates per month to view and find vacancies across the Civil Service. Each year it handles over 2 million applications and advertises 140,000 posts. The live service is used by 219 organisations to advertise their vacancies, with more joining and manage their recruitment processes. Currently, Civil Service Jobs is a software-as-a-service (SaaS) provision that has been configured and enhanced to meet Civil Service recruitment, digital and security standards.
You will join our programme focusing on the implementation of the new platform that will transform Civil Service Jobs, and help to shape how the service could be delivered in the future. We've completed our Discovery and Alpha phases, where we did extensive user research and prototype design, to explore our user needs and potential solutions for the biggest areas of improvement. We decided that our service needs to procure rather than build our own product, so we've now moved into the Beta phase which has appointed our new supplier and following build, will see a migration phase for all 219 departments to the new platform which will be completed by the end of 2026. Cabinet Office Digital aspires to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. We are creating a digital culture where user needs are at the heart of everything we build. Through data democratisation, automation, governance and consolidation we will create a better Cabinet Office. As the digital arm of the department, we advise, assure or manage delivery on behalf of our colleagues in the Government People Group in developing their own Government Digital and Data capabilities. This is an exciting opportunity to join CO Digital, to lead on business improvements and otherwise support the Cabinet Office in delivering on the country's priorities at the heart of the UK Government.