Training Support Manager

As a Training Support Manager, the role is there to identify business needs and create development plans to help the regions drive safety and performance. You will be the principal point of contact within the region with regards to all aspects of training and competence, dealing with multiple requests and queries in relation to these daily. Basing yourself within our delivery units daily and being with your customer to triage and react to queries face to face. You will provide verified training requests for the planning team to action and communicate with a variety of customers to secure information for the planning team to deliver training. Alongside this, you will always lead by example in all aspects of safety within own team and within the region.About the role (External)

• Build and develop productive relationships within the route and central functions to secure accurate training demand aligned to customer targets and objectives.
• Uncover future enhancement initiatives requiring the development of the workforce through training interventions to facilitate accurate resource planning and optimal scheduling.
• Triage and resolve where possible, issues relating to Public Relations for Network rail Training across the organisation to provide a positive customer experience.
• Develop the training delivery plan for central projects to meet customer requirements whilst maximising the effective utilisation of the resources available.
• Be the primary customer interface for customer training demand, and work with the centralised planning team on performance improvement initiatives and impact measurements to meet the customer demand.
• Deliver optimal utilisation of facilities and resources through effective monitoring and reporting of demand and efficient planning and forecasting for the organisation.
• Maintain effective relationships within Network Rail Training, maximising the utilisation of training places for the organisation.
• Develop reporting and communication strategies that deliver business intelligence to the Route to maximise staff competence.
• Actively contribute into the Network Training business planning process to secure relevant budget for required customer defined activities.
• Provide support to Head of Regional Training for customer development activity at Functional Director and Route Managing Director level and represent Network Rail within the Industry community to enhance cross industry efficiency and cost reduction.
  
  Excellent interpersonal and communication skills
• Ability to influence others (negotiation skills, presentation skills, building partnerships & relationships)
• Excellent Leadership skills capable of motivating the team.
• Strong customer focus
• Knowledge of business planning, commercial and financial management processes, and techniques.
• Knowledge of Learning and Development
Desirable
• Knowledge of Operating railway (not essential)
  
  We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you! About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. Network Rail Training is committed to this goal. We aim to create an environment where every individual can succeed and is encouraged to reach their full potential, helping the company to become a natural choice for talented people to join. We deliver a wide range of learning solutions from technical and vocational skills, through to professional development, safety, leadership, new entrant programmes and higher education designed and developed to enable continuous improvement of safety and business performance across the business. Everything we do is to support Network Rail’s safety culture of getting everyone home safe every day.