Transfer of Care Hub Lead | Croydon Health Services NHS Trust

The Transfer of Care Hub (TOCH) is a co-located, hospital-based team consisting of multi agency services to coordinate the discharge of patients from Croydon University Hospital to the appropriate setting.

The cornerstone is the 'Integrated discharge team', (IDT) which has a wide range of skillsets and backgrounds including nursing, therapy, and social work. The team co-ordinates all aspects of supported discharges and is the single point of discharge from CUH. It includes roles where professional boundaries have been blurred, to streamline processes and improve experience for patients and staff.

You will be primarily responsible for operational and strategic oversight and management of the TOCH and continuously developing it in line with Croydon system's vision and National Hospital Discharge guidance and good practice.

You will be highly experienced in hospital discharge and intermediate care, with the knowledge and authority to manage stakeholders from the entire system and to make effective use of varied discharge pathways to ensure residents receive the right care, in the right place at the right time. This will include arbitrating on disputed cases involving highly complex and sensitive circumstances.

Main duties of the job

The TOCH Lead will have the following core responsibilities:

1. Operational and strategic oversight and management of the TOCH and IDT and to deliver in line with expected outcomes and KPIs including

2. Continuously building and developing the TOCH in line with the Croydon system's vision and National Hospital Discharge guidance and good practice.

These responsibilities will require both managing staff and working with stakeholders from across health and social care to understand the requirements for effective service delivery based on the needs of the Croydon population and the supporting services. As a system appointment, the Transfer of Care Hub Lead will work closely with colleagues across organisational boundaries in Croydon (CHS, Croydon Council, and the voluntary sector) and will work in a variety of locations including Croydon University Hospital and multiple community sites.

The post-holder will be highly experienced in hospital discharge and intermediate care provision, with the knowledge and authority to manage stakeholders from across the entire system and to make effective use of discharge pathways across the system. This will include arbitrating and acting as a final decision maker on disputed cases involving highly complex and sensitive circumstances.

Croydon Health Services NHS Trust is part of the One Croydon Alliance.

One Croydon Alliance

The One Croydon Alliance is a health and care partnership created from a shared ambition to use Outcomes Based Commissioning to improve the lives of older people in Croydon. The partners in this Alliance are: Croydon Council, Croydon Health Services, Croydon Clinical Commissioning Group, Croydon GP Collaborative, South London and Maudsley Mental Health NHS Trust and Age UK Croydon.

In 2014, Croydon Council and the Croydon Clinical Commissioning Group recognised they faced a common challenge to improve services for older people in an environment where demand was increasing and resources were reducing. They agreed to work together to establish an Outcome Based Commissioning (OBC) framework to develop services for people over 65.

There followed an extensive engagement programme with local residents and stakeholder groups to agree local outcome priorities and local providers worked to develop a new Model of Care in consultation with local stakeholders and service users.

Alliance vision and ambition

'Working together to help you lead your life'

"The Alliance vision is to support the people in Croydon to be independent and live longer, healthier and fulfilling lives and be able to access high quality care, in the right place and at the right time, thereby reducing health inequality in Croydon."