Transfer of Care Pathway Facilitator | Mersey Care NHS Foundation Trust

We have an exciting opportunity for experienced and enthusiastic administrators to join our expanding Transfer of Care Facilitators team to support with current workload pressures within Urgent Care.

Working both autonomously and as part of the team, the successful candidate will work with in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers to provide comprehensive admin support to help facilitate discharges from Acute hospital Trusts.

The successful candidate will need to be able to commit to weekend working on a rotational basis.

The role provides a fantastic opportunity to develop within an ever expanding service working with differing health care professionals and senior team members to help shape service improvements.

To act as a Pathway Facilitator within the Transfer of Care Hub working in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers . The post holder is also expected to access and update a variety of systems in accordance with multi trust patients protocols

The post holder will be required to effectively communicate with relevant agencies across the whole system including North Sefton, LUFHT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information in differing formats, verbally, in writing and via Teams.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.
1. To manage referrals from a variety of health and social care professionals and accurately
2. Recording specific medical information and terminology directly onto service computer systems in accordance with service and trust.
3. The post holder is required to action any missing information in line with referral protocols and referral management service flow charts especially the transfer of care (TOC's) documents.
4. To respond to telephone queries from referring clinicians in acutes/CCG's/HUBS/Primary care about their patients regarding status of referrals
5. To participate in regular audits necessary to monitor effectiveness of service provision and identify data issues across each care pathway.
6. To be aware of status of acute and community facilities on a daily basis through relevant dashboard list and ensure all members of the team are informed of any updates.
7. Carry out information gathering functions on a daily basis, enabling efficient provision of service and supporting the role of the Operations Service
8. Uphold patient confidentiality at all times and adhere to NHS guidelines
9. Actively input into the development and provision of alternative pathways
10. To assist in maintaining links with acutes/CCG's/HUBS/Primary care about their patients regarding status of referrals etc
11. Effectively communicate with relevant agencies across the whole system including LUHFT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information, relating to service availability and pressures