Transfer Support Officer

The post holder will contribute to efficient capacity and flow through the Trust. The position is part of the Site Management Team and will primarily focus on the transfer of patients around the Trust under the direction of the Clinical Site Manager. The position involves frequent long periods of standing and walking and there is frequent requirement to exert moderate physical effort for short periods during a shift. There can be exposure to distressing or emotional circumstances, which require a high degree of tact, empathy, integrity and strict adherence to relevant Trust policies and procedures., Routinely communicate in a professional and courteous manner with wide range of people and via a variety of methods, i.e. face to face, over the phone and via the internal radio system with colleagues, other staff members, patients, visitors, the general public and representatives from external agencies / organisations. Recognise and respond to communication barriers as they arise, i.e., cultural or language differences, physical or mental special needs, age (young children, elderly, or frail patients). Maintain an appropriate level of tact, patience and empathy, particularly during contentious situations where people may be distressed, verbally abusive or unpredictable at times; maintaining communication to a manner that will neither offend nor antagonise.

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken. Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond. At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs. We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships. We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too., Everyone within the Trust has or will shortly need to have a minimum level of skill for computer literacy for their day-to day- work as we become more digitally mature. Therefore all staff should be computer literate. Team QEH are one of the most research-active organisations for our size in the UK, recruiting 2,188 in 20/21 and ranked 10/16 in the Eastern Region. We have a wide-ranging and diverse portfolio of clinical studies and also recognised as one of the fastest trusts in the country from set up to recruitment.

We offer our staff a wide range of benefits and support including: + Flexible working opportunities + Free counselling service + NHS Pension scheme + Access to Wagestream - an app-based service that provides instant earned wage access

• + Support and advice for staff affected by either Peri-Menopause or Menopause + Opportunity to join our Staff Networks which include: Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks. We are committed to being a menopause friendly employer.