Transformation Manager

HPFT has an ambitious programme of transformation and is seeking an experienced, innovative and energetic leader who will be responsible for overseeing the delivery of a wide range of programmes from transforming the way in which our services are delivered, delivering financial value and continuous quality and safety improvements., The role holder will have experience of managing a wide range of programmes simultaneously and with multiple stakeholders both within HPFT and the wider Integrated Care Systems of Hertfordshire and West Essex, Norfolk and Waveney, West Hertfordshire and Buckinghamshire to support system wide transformation of care pathways.

To be successful in this role you will be skilled at fostering positive relationships whilst being tenacious and organised in your approach to prioritising the transformation agenda, driving delivery of agreed outcomes and ensuring full participation and engagement of key stakeholders, service users and their carers and the communities we serve.

Working for our organisation

We are recognised as a leading and progressive provider of mental health and learning disability services, and this represents an opportunity to join us as we embark on the next stage of our journey to further improve care and outcomes for the communities we serve. In line with national trends, we have seen exponential rises in demand for our services over the last few years. To keep abreast of this demand, to continue to deliver high quality care and be able to live within our financial means, we recognise we need to further develop our approach to innovation and improvement across the organisation, to deliver our large-scale transformation programme and support teams to be creative, productive and effective.
You will join an organisation that has a strong foundation of success from which to build, evidenced by our 2019 Care Quality Commission rating of 'Outstanding' and being awarded the HSJ Mental Health Trust of the Year in 2020. Our latest staff survey results (2023) demonstrate that our people are highly motivated and are both proud to work here and of the standard of care we provide. Building on this, we have recently developed our new Trust strategy 'Great Together', coproduced with service users, carers, our people and partners. This sets our ambitions for the next five years placing service users and carers at the heart of what we do, continuing to innovate, improve and ultimately deliver the very highest standards of care.

Detailed job description and main responsibilities

• Strategic Planning: Working alongside Senior HPFT Leadership to design and develop programme goals, objectives and success criteria. Develop and implement a comprehensive programme roadmap, including timelines, milestones and resource allocation.



• Process and Service Improvement: Identify opportunities for process optimisation and service improvement which will improve efficacy and efficiency, deliver added value, streamline and simplify the ways in which we deliver our services for the benefit of our staff, our service users, their carers and our communities.



• Programme Leadership: Provide overall leadership and direction for transformation, delivering value and continuous quality improvement programmes ensuring they align with the Trust's strategic Vision and objectives and the commercial and clinical strategies.



• Programme Governance: Establish effective governance mechanisms to monitor programme progress, mitigate risks, resolve issues and make timely decisions. Establish programme governance structures, including both steering and working groups. Define roles and responsibilities within each programme, decision making processes and escalation paths.



• Risk and Issue Management: Identify, assess and mitigate programme risks and issues. Develop risk management plans and ensure timely resolution of issues. Monitor programme performance metrics and take proactive measures to address anomalies. Implement effective contingency plans and ensure business continuity is protected during periods of change.



• Programme Delivery: Drive the delivery of programme objectives, quality and safety standards within the time, budget and financial parameters agreed for each programme. Monitor progress against deliverables and facilitate timely decision making to keep all programmes on track.



• Stakeholder Management: engage and collaborate with stakeholders at various levels including the Executive Board and Senior Leadership team, Operational, Clinical and Medical leadership and all teams impacted by the change programmes, as well as with System partners and external parties as appropriate to each programme.



• Resource Management: Identify resource requirements for each programme co-ordinating with Business Leads and project managers to ensure adequate staffing and resource allocation. Monitor resource utilisation and implement strategies for resource optimisation across Trust transformation programmes.



• Change Management: Develop and implement engaging change management strategies to elicit enthusiasm, positivity and smooth adoption of changes during programme implementation.



• Continuous Improvement: Lead the Trust's Continuous Quality Improvement team and foster a Trust wide culture of continuous improvement, best practice identification and implementation through skills and knowledge development.



• Reporting and Communication: Working with the Trust Communications team, develop and deliver a comprehensive, compelling communications strategy for each programme of change which seeks to generate anticipation and positivity regarding the proposed changes, and communicate programme objectives, progress and outcomes to target audiences. Prepare clear and concise programme reports, presentations and dashboards as appropriate for each programme to ensure transparency and accountability for delivery. Facilitate and lead programme related meetings, workshops and presentations as required.



• Team Management: Manage a team of direct and indirect resources across multi-disciplinary teams with varying knowledge and skill sets for project and programme management. Project managers will currently have an indirect reporting structure to the post holder.
  
  Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional