Transformation Office Analyst

We consider all types of flexibility, including locations, hours and working patterns.

Working in our Group function you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care not just in the UK but around the globe.

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day, by helping shape the strategic direction of our business around the world.

The role

As Transformation Office Analyst you will be a member of a recently created Group Transformation Delivery & Intelligence function. This team supports the acceleration and delivery of Bupa's strategic transformation journey through the development, reporting, tracking and delivery of new and existing transformation projects and KPIs, and generate forward-looking and value-adding insight and analysis to aid transformation decision making.

You'll help us make health happen by

• Build, own, maintain and develop robust spreadsheets that provide data, forecasting and analytical outputs for Bupa Customer metrics included within reward and incentive schemes and other ad-hoc reporting requirements


• Support the Head of Transformation Office and Group Customer team to implement a quarterly review process and reporting framework


• Support audits of the data and calculations used to form the Customer measures used for Bupa Remuneration schemes


• Undertake data analytics to inform the appropriate customer targets to drive Bupa's customer agenda and suitable target levels for these metrics


• Collaborate with Customer, Reward, Finance, Audit, Risk and other stakeholders to build robust governance and measurement of the customer metrics


• Embed continuous improvement mindset to Customer metric reporting and forecasting


• Help to organise team meetings, catch-ups, and events


• Build effective relationships with key stakeholders across the business
  
  Data analysis & insights: Proven strength in using standard Microsoft tools to a high level of proficiency (e.g., PowerPoint, Excel, and Word). In particular, strong Excel-based modelling skills are required. Knowledge and practical experience of insight and data analysis techniques, with an ability to analyse quantitative datasets and identify patterns within datasets


• Reporting: Ability to design and manage reporting processes with appropriate control, governance and attention to detail. Proven track record of preparing reporting and MI for the Chief Executive and Board


• Problem solving & analysis: Proven research and analysis skills, both qualitative and quantitative, with an ability to generate insights and the 'so what' from that data


• Self-management & resourcefulness: Demonstrated ability to self-manage time on a day to day and week by week basis. Work independently, taking initiative to identify and overcome barriers with pragmatic workarounds, navigate the organisation and deliver under time pressure


• Communication: Ability to work with and communicate effectively. Demonstrate confidence in communicating complex information simply and clearly


• Project management and organisation: Basic working understanding of key project management tools like file organisation, version control, data management, etc


• Relationship building: Ability to build and maintain effective relationships with peers and stakeholders across the organisation
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.


We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.