Transport Assistant / Driver

As a Transport Assistant/Driver you will work 37.5 hours per week over 4 days which may vary through the summer dependant on the operation's needs, but will include weekend working on Saturday and Sunday each week. This will be discussed during the interview process., Ensuring the weekend coach tour operation runs smoothly from both a compliance and guest satisfaction perspective. You will solve problems as and when they happen, providing guidance to drivers, interchange teams and liaise with hotels as required to make sure our customers arrive or depart destination as timely as possible; on occasion you may need to cover a feeder at short notice therefore coach driving experience and a PCV licence would be preferred.

Summary of key tasks:

Provide guidance/advice to drivers out on the road
Communicating timing changes over the weekend for customer pick up times, traffic delays or customer no shows
Handling customer queries in regard pick up times or lost property
Organising emergency customer recovery and separate pickups and drop offs if circumstances dictate
Recording of incidents for example traffic collisions
Monitoring coach progress and coming up with solutions to vehicle failure or road traffic problems
Completion of administration tasks and paperwork as required

A confident communicator with excellent customer service skills
Problem solving skills and remaining calm under pressure
Have strong attention to detail and administrative skills
Have experience with Microsoft Office packages and computer systems
Experience in a similar role would be desirable
Has or would be happy to be given training to obtain a PCV licence to drive a passenger coach

The Alfa Leisureplex Group is one of the UK's most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK's only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.

Leisureplex Hotels own and operate 24 hotels in the UK's most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

Annual Salary of £27,000 rising to £28,350 from April 2025 (enhanced rate whilst on driving duties) with 30 days of paid holiday! You will also be part of the on-call rota following successful training, with a supplement of £10 Monday-Thursday and £25 Friday-Sunday in addition., Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year
Funding for any relevant training courses to aid your development
Job Security - our employee-owned status provides better job security, as we can't be sold to another company
Support and continuous development opportunities
Competitive occupational sick pay scheme
Discount scheme for our employees and their families/friends on both coach tours and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Occupational Sick Pay Scheme
Build your pension - we have a pension scheme in place that the Company contributes towards
Funding for any relevant training courses to aid your development
Reward, recognition and engagement programs