Transport Coordinator (12 months FTC)

The Transport Team are a core part of the Manheim Inspection Services delivery agreement. The team arrange and complete a variety of specialist movements on behalf of our customers, with a minimum of 300 jobs per week. Your role will be to support the Transport Team by providing accurate and timely administrative support, ensuring records and administration is kept in line with Standard Operating Practices and maintain customer service excellence at all times. Scope of Role: Assist with general administration duties within the transport department to ensure the collections and deliveries of vehicle are within customer specified SLA's

• Co-ordinating collections with transport companies
• Co-ordinating collections on behalf of internal & external customers
• Collate and send daily reports to internal & external customers
• Liaise with field inspectors/scheduling, giving them up to date information and guidance on delivery and collection details where necessary
• Deal with customer queries in polite and efficient manner
• Ensuring all customer contact details and diary notes are updated correctly
• Liaising with appraisal management team to help resolve customer queries
• Chasing delivery times and contacting end destinations to ensure jobs are completed within SLA's
• To provide accurate information to other departments and the management team upon request.
• Working closely with subcontractors, internal resource, and other departments to ensure collections run to schedule
• Assist with general administration duties within the department to ensure the collects and deliveries of vehicles are within customer specified SLA's
• Produce reports to monitor performance
• Liaise with Sub contractors to ensure service levels are maintained
• Ensure all information regarding collection and delivery locations is accurate.
• Liaising with appraisal management team to help resolve customer queries.
Objectives for Role: To book movements within 24 hours for delivery within the agreed SLA's and in line with the Average transport cost KPI. To minimise Transport Fault aborts to 3% of all MIS aborts. To ensure all queries, aborts and changes are actioned within a reasonable time frame To continue to develop internal processes to increase team efficiency Skills, Knowledge and Experience


• Strong customer service skills and telephone manner
• Excellent communication skills both verbal and written
• Organised with the ability to work to tight deadlines and under pressure
• Excellent administration skills
• Flexible and able to adapt to change quickly
• Able follow instructions and work using your own initiative
• Good geographical knowledge
  
  Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail. Cox Automotive