Transport Ops Account Manager

DHL, an award-winning leading supply chain business is seeking a Transport Ops Account Manger to play a vital role coordinating our daily warehouse and distribution requirements. WHAT DOES THE ROLE ENTAIL? As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• The Account Manager is a critical part of both the day to day operation, and development of the account.
• Acting as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different responsibilities within the Account Managers remit.
• Working with key stakeholders within the operation & at the customer to ensure the high levels of customer service are delivered, a safe operation, providing consultation and proactive fleet management, adopting best practice,
• understanding customer requirements now & in the future to deliver tangible continuous improvement and innovation at all levels.
• Inspire the team to exceed expectations within the tasks they can influence - such as customer KPIs.
• Succeeds by providing leadership, guidance, support, and collaboration.
• To co-ordinate and manage resource, processes, people, and project plans to achieve excellence.
• To work in collaboration with the other colleagues to ensure that plans and actions are in place to meet KPIs, deliver customer satisfaction, operational excellence, and innovation for the future.
WHAT DO WE NEED FROM YOU?
• Experience in managing a Transport Sector
• Must have a CPC qualification
• Account reviews with the brands on a monthly and quarterly basis identifying service level improvements
• Account Management ensuring clear and effective communication with the brands
• Oversee all processes required to deliver the service and ensure processes and WI are maintained
• Co-ordinate operational meetings to discuss departmental priorities and work together to deliver objectives
• Add innovation and on going service improvements enhancing the services we offer to the customers
• Regular visits/ meetings to customers to see the brands
• Work with finance to manage the debt position of the associated clients/brands and communicate with client
• Financial and commercial awareness managing the account activity in line with the contracts
• Manage a team of 3 Ops Manager, Health & Safety and Compliance manager
• really is a great road-to-GM role as it has responsibilities in all areas
• You will be dealing with open book operations & maximising management fee and Closed book opportunities for additional EBIT
• You will need to have Senior customer stakeholder relationship & strategy (you will be speaking daily to the customer Distribution Director)
• you will need to have H&S continuous improvement, Contract renewal & growth,Strategic action planning & delivering lasting benefits experience, We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging:
BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. #UKIDSCWellBeing

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more