Travel Consultant

Our travel consultants are the welcoming voice at the end of the phone when our Guests, Travel Agents, Group Organisers and Tour Operators call to book holidays, receive a quote, or make a reservation. We aim to answer all calls within a quick time frame making the role fast paced and an exciting environment. Working with our reservations system, our Travel Consultants update, amend, and cancel holiday bookings and will also make outbound calls to chase quotes and options. There is an element of sales to this role as we also sell memberships and amend membership sales records. With a Customer Service focus our Travel Consultants also work with other teams across the business to facilitate special requests made by guests. In peak times we sometimes work in other teams too. As part of our benefits package at HF, we offer our employees special discounted rates on our holidays, so our Travel Consultants also manage these bookings and apply the discounts. Every member of our team has a supportive nature, and we have a friendly work family feel across the business but in particular with our day-to-day colleagues.

• We are looking to welcome a Customer Service driven professional who has a commercial background working with reservations systems or the ability to learn new IT Packages.
• We need someone who is confident on the phone talking to customers and may have come from an office-based customer service background.
• Someone who is excited to work in a fast paced and sometimes high-pressured environment, with a methodical approach and team player focus.
• Excellent communications skills and a strong level of numerical reasoning is a must.
• Our team works Monday - Friday 9am - 5.30pm or 10.30am - 7pm, and alternate weekends 9am - 1pm. Sometimes we work Bank Holidays for which we give time in lieu.
The following criteria is desirable and advantageous:
• Passion for travel and walking a bonus!
  
  HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We've been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK's best-loved national parks and National Landscapes.