Travel Insurance Consultant

Admiral Travel Insurance are looking for more enthusiastic, ambitious, positive people with an interest in Travel, to join their team. We aim for excellence for our customers and our product, and this is achieved by working together, supporting each other, and communicating openly and honestly in a fun collaborative environment! A day in the life of a Travel Insurance Consultant is varied but centred around helping our customers when they get in touch via the phone or messenger. It's our job to help them with sales and renewal queries and to assist with making changes to existing policies so they have the cover they need in place before they travel on their holidays! Admiral Travel Insurance Consultants will need to be solution-driven and able to build relationships with our customers to deliver an excellent service whilst discussing their travel plans! In terms of where you work this is a hybrid role, you will either work from our office in Cardiff so you get the buzz of seeing your colleagues face to face, or you can work from home so you're avoiding some of the daily commute - the best of both worlds! This is a full-time position with long-term career prospects on offer in a hugely successful company. You will also be enrolled in our lucrative Staff Share scheme so you will own a piece of the company you work for, receiving additional bonuses as a shareholder. Right now, our department is open 8-5pm Monday to Friday and your contracted hours will be 37.5 per week. You don't need any experience, but you will need confidence, a positive attitude, a friendly personality, and basic computer skills! You will receive full and extensive training and support to help you with product knowledge and on-going development. Job Purpose:

• Provide excellent customer service to our customers and staff.
• Answer inbound calls/chats daily from our customers including New Business, Renewals and Customer Services
• Follow compliance guidelines and procedures.
• Log front line complaints.
• Work to hit department goals
• Play an active role in sharing new ideas which positively impact our customers and our product
  
  Excellent communication skills and service levels
• People who genuinely care about giving a first-class service to our customers
• Be adaptable, flexible and self-motivated and keen to learn and develop
• A desire to be the best and able to offer ideas to improve the department
• Excellent attendance and timekeeping
• A willingness to learn and take feedback on board
  
  We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. You can also view some of our other key benefits here.