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Travel Retail - Tom Ford - Fragrance Specialist - Airport - 36 Hours

The Estée Lauder Companies Inc.

Travel Retail - Tom Ford - Fragrance Specialist - Airport - 36 Hours

Salary Not Specified

The Estée Lauder Companies Inc., City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 29 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: bb2d033d5cfd475ea736eeb52e7ff7c2

Full Job Description

  • Achieve required retail sales targets; daily, weekly, monthly as set by the Company.

  • With expert knowledge strengthen customer loyalty and maximise new launches and events through targeted customer communication.


  • GIVE EXCELLENT CUSTOMER SERVICE


  • Give prompt, polite and efficient service at all times.


  • Adhere to the TOM FORD BEAUTY service standards at all times.


  • Communicate and demonstrate product expertise with every customer.


  • PERSONAL GROOMING


  • Maintain high standard of personal grooming as required by TOM FORD BEAUTY.


  • Wear the TOM FORD BEAUTY uniform and maintain the uniform clean, professional condition.


  • A Bold TOM FORD BEAUTY look is to be worn.


  • Wear only TOM FORD BEAUTY products during working hours unless otherwise specified.


  • Male Specialists to adhere to Tom Ford Beauty Male Grooming guidelines.


  • WORK EFFECTIVELY AS PART OF A TEAM


  • Help colleagues and promote team efficiency by being flexible and taking on tasks as required.


  • Communicate information to the Account Coordinator and colleagues as needed.


  • Maintain high standards of time-keeping on the counter to ensure team efficiency.


  • MAINTAIN HOUSEKEEPING STANDARDS


  • Clean counters, tester stands and displays regularly to maintain TOM FORD BEAUTY brand image.


  • Merchandise the counter according to brand guidelines.


  • Adhere to brand hygiene standards and correct utilisation of all selling/demonstration tools and take action to ensure the counter complies with these.


  • COMPLETE ADMINISTRATION


  • Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the AC.


    • 7. CARRY OUT OTHER TASKS
  • Carry out any other duties as may be required to support the Counter/Business Manager, the Account Co-ordinator and/or the Company from time to time.

    Previous retail industry/guest services experience is desirable (preferably within beauty)


  • All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service


  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment


  • Previous experience with retail point-of-sale software is desirable


  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview