Travel Sales Consultant

As a valued member of our UK Contact Centre team, you'll be at the heart of our customer experience, handling emails, live chats, and online booking enquiries with professionalism and care. Your role goes beyond answering queries-you'll play a key part in creating bookings, building relationships, and ensuring that every interaction reflects our commitment to outstanding service. By following our tailored sales framework and maintaining a focus on quality and service, you'll help drive commercial growth that aligns with our business goals.
Working closely with a supportive and dynamic Sales team, and collaborating with other key departments, you'll contribute to reaching booking targets and exceeding performance expectations. Your passion for delivering exceptional customer service, combined with a proactive pipeline and a focus on meeting and exceeding targets, will be the key to your success in this fast-paced, rewarding environment.
Work Pattern: This role is full-time, 37.5 hours per week. You will work on a rostered basis, covering Saturday shifts (about 15 per year), you will also work 1 late shift per week working 10:45am - 7pm. During our busy peak period Jan-March, you will work occasional Sunday shifts. Our office is based in central Surbiton and we offer hybrid working, with 2 days per week in the office.
What you will be doing
+ Responding to sales enquiries from email and live chat. Occasionally, you may be required to sell by both inbound and outbound calls, where demand requires
+ Working to and achieving sales and performance targets
+ Processing bookings from enquiry level through to taking a deposit
+ Booking flights on a GDS system
+ Offering great customer service at all times
+ Demonstrating your travel expertise to our loyal customers

+ Proven Sales Expertise: You have a track record of success in sales, consistently hitting and exceeding targets in previous roles. Your drive and determination make you a standout performer.
+ Passionate About Travel: With a love for adventure and impressive geographical knowledge, you're always eager to explore new destinations. (We want to hear all about your personal travel adventures-be sure to include them in your CV or application!)
+ Tech-Savvy Problem Solver: You're comfortable navigating MS tools like Teams and Outlook, with experience in booking systems. Familiarity with a GDS system like Amadeus or Galileo is a huge plus.
+ Who You Are: A strong communicator and a true teammate, you pride yourself on delivering exceptional customer service with keen attention to detail. You thrive in fast-paced, dynamic environments, love getting involved, and are ready to roll up your sleeves in pursuit of success. Ambitious and driven, you're seeking a fulfilling career in the exciting world of Adventure travel.

Our mission is simple, to Improve life through travel. Exodus Travels is one of the world's leading adventure travel companies, delivering extraordinary travelling experiences across more than 350 itineraries in 90 countries across all 7 continents.
Providing unparalleled expertise and local knowledge, our exceptional guides on the ground, and teams in our worldwide offices, have been crafting unique travel experiences for nearly 50 years now. In that time, we have created an exceptionally loyal client base and we're excited to now be growing our team of dedicated, passionate individuals who help deliver bucket list adventures to that client base every day.
Our values are to Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate. These underpin everything that we do and act as a reminder of why we do it. We are looking for people who can embrace and embody these values.

+ Competitive basic salary, uncapped commission and comprehensive benefits package
+ Hybrid working pattern (2 days a week working in our Surbiton office)
+ 25 days of annual leave plus public holidays, and a bonus day off for your birthday
+ Contributory Pension scheme
+ Educational Trips to our amazing destinations to experience the product first hand!
+ Regular social events
+ Various employee discounts and offers
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
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