TRC Officer

We are looking for a TRC Officer that will handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software package. Carry out other administrative functions within the role and in a general business support environment., To handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages.
Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc).
Provision of statistical information through the use of the computer system.
To maintain passenger/journey records on the in-house fleet using various computer systems.
To provide the point of contact for all passengers using the various services.
To assist the Team Leader by liaising with strategic partners and stakeholders.
To provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader.
To develop a knowledge of other procedures in the section and provide cover, if necessary.
To undertake an administrative role within the TRC and other duties as required within a business support environment.
To co-operate effectively with others in the corporate working of the unit.
To respond appropriately to emergencies arising in relation to the work of the section.
To undertake such other appropriately graded duties and responsibilities which may from time to time be allocated to the post.

NVQ level 3 or equivalent level of qualification in a relevant subject area
Or
Evidence of significant experience in a customer services environment.
Experience of dealing with members of the public
Keyboard/IT skills
Customer Care or Call centre environment
Good organisational skills
Excellent telephone/communication skills
Disability issues and Disability Discrimination Act 1995
An ability to interpret wide range of information
Ability to converse at ease with customers and provide advice in accurate spoken English
Commitment to the provision of quality customer service.
Reliable
Diplomatic and tactful
Approachable
Confident
An ability to work under time pressure.
Attention to detail, accuracy.
An ability to work as part of a team.

Hybrid working once full training completed and competent. NVQ Level 2 required, initially required for 4 weeks but possibility of this being extended.