Triage & Support Line Team Leader

The Triage and Support Line supports people with various Mental Health conditions from mild to moderate over the telephone. We triage service users into our service safely as well as speaking to professionals regarding a person's needs. On the support line, we speak to people experiencing a mental health crisis - we support, listen, suggest services for the person to engage in as well as Safe Guarding individuals or contacting Emergency Services when necessary.

What you'll do
You will be working alongside the Service Manager to oversee the support line service within REST Norwich, and lead the team, ensuring that all service users receive the relevant, person-centred and recovery-focused support. Alongside this you will be assisting the Service Manager with the running of the support line ensuring we are offering the best possible emotional support to clients and looking after the wellbeing of the team.

As the post holder you will coordinate within the Support Line is to support staff and service users accessing the Telephone Support Line, Triage and other services within Norfolk and Waveney Mind. You will attend meetings, answer calls from colleagues, professionals and service users who have been referred to the support line.

Knowledge of mental health conditions and treatment
Knowledge of Wellbeing Services and pathways
Experience of leading people/teams
Experience working in a care role sector
Experience in a call handling environment - Desirable
Experience of managing staff workplace wellbeing, training, support, supervisions, appraisals
Desirable skills (not essential) include NVQ Level 3 or equivalent in a similar field