Trustcall (Alert & Response) Technician

If you are a caring individual and have a passion for supporting the most vulnerable in society, apply today to join L&Q Living.

L&Q Living currently have an opportunity for a Trustcall (Alert & Response) Technician to join our Trustcall team.

The Trustcall service aims to give customers and their families' peace of mind through the knowledge there is always help available at the press of a button. The team provides, alarm call handling, telecare equipment, CCTV and out of hours repairs call handling.

As a Trustcall (Alert & Response) Technician you will be responsible for:

Monitoring and responding to emergency calls from vulnerable clients across Trafford
Fitting alarm equipment which requires the use of basic DIY skills
Providing help and support to customers and signposting them to relevant support services
Dealing with emergency out of hours repairs calls
Updating the CRM system
Monitoring the Trust's CCTV
Partnership working with agencies such as the Police and Social Services

Excellent customer service skills with relevant practical work experience in a customer focused environment
An awareness of issues and barriers older and vulnerable customers face with the ability to identify the needs of others and provide support and guidance
Excellent communication and interpersonal skills with the ability to make people feel at ease
Basic DIY skills (e.g. using drills)
Full driving license, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

As a requirement of the role you will be working 7.25 hour shifts between 6am to 9pm Monday to Sunday (including bank holidays) on a rota basis. Additional enhancements are paid for working unsociable hours (50% for weekend shifts and 20% for weekday hours worked between 6am to 8am and 8pm to 9pm).

As the ideal candidate, you will be someone who shares our values:

People - We care about the happiness and wellbeing of our customers and employees

Passion - We approach everything with energy, determination and enthusiasm.

Inclusion - We draw strength from our differences and work collaboratively.

Responsibility - We own problems and deliver effective, lasting solutions.

Impact - We measure what we do by the difference we make.

Why work for L&Q?

We offer excellent benefits including 25 days annual leave (increasing to 30 days after 5 years continuous service), pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program.
We provide a comprehensive induction and ongoing training and development
You will have access to our spot bonus scheme for demonstrating how you embed our values. If you go way and beyond, we will reward you with a spot bonus of up to £1000.
The opportunity to grow your career with us or other departments within our business.