Tusker Customer Excellence Advisor

Within Tusker, we're on a mission to help the UK drive a better car. As a car benefit provider and leaders in our field, we provide tailored salary sacrifice car benefit schemes to UK organisations so they can offer their employees a fully insured and maintained car as part of their employee benefits offering. With a real focus on offering electric and ultra-low emissions cars that will have less impact on our environment, we're pleased to be supporting planet positive mobility and a brighter more sustainable future. Through our Car Benefit Scheme employees have access to affordable, fully maintained and insured cars for a fixed monthly amount taken from their gross salary. To learn more, simply visit the Tusker cars website. What you'll need

• Assisting with the post implementation stage of an accounts life, ensuring the Tusker processes are embedded in a way which is positive and efficient for both Tusker and the employer.
• Building and maintaining strong, professional relationships with colleagues and customers (particularly solid relationships with ADMS, Resolutions, Line Manager, other teams and other team Supervisors)
• Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
• Respond to all interactions articulately and professionally, providing all the information required first time and ensure information is accurate and kept up to date
• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager
• Take time to understand the customer's needs, looking for the root cause and using each opportunity to explain, educate, and champion improvements.
  
  Excellent verbal and written communication skills
• Proactively looks for how to do the best job and especially asking questions about context and impact
• Manages self with strong organisational and time management skills, and the ability to be flexible and prioritise to meet varied business pressures
• Confident in handling extremely difficult or sensitive situations
• Thrives when working as part of a team
• High accuracy levels and attention to detail
  
  We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people?