Tusker - Senior Sales Support Manager

You will manage your own accounts as well supporting, and guiding the best practice for SME Account Managers including training existing, and new recruits, doing regular 1-2-1 performance reviews, to ensure the business maintains and exceeds within the set budget targets.,

• Managing approx. 100 SME salary sacrifice accounts and Internal Account Manager's within the Sales Support team.
• Provide support, best practice, and guidance for the Internal Account Manager (AM's) community alongside regular 1-2-1's and formal, performance reviews.
• Undertake training for new recruits within the Internal AM role.
• Ad hoc training for Internal AM's when required on salary sacrifice scheme changes and/or developments.
• Work closely with the Implementation team for the introduction of SME accounts to ensure the smooth transition from prospect to customer for SME prospects.
• To achieve and exceed (where possible) the set budgeted target.
  
  Previous Account Management or Customer Service experience
• Experience in a people management role
• Diplomacy and Professionalism
• Excellent communication skills; commercially and financially astute
• Strong attention to detail with an excellent customer service ethos
• Personal presence and credibility; demonstrating enthusiasm and self-motivation.
  
  Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?