Two Week Wait Manager

Are you an experienced and enthusiastic leader seeking a rewarding challenge? An exciting opportunity has arisen within the Elective Division for a TWW and Referrals Manager ., As the Manager , you will play a pivotal role in supporting in the day-to-day management of TWW and Referrals bookings . This role is an excellent opportunity for a motivated individual to strengthen their leadership skills. Main duties of the job To take lead responsibility for the Inpatient Booking and RTT validation Services within Patient Access Services across the Trust, keeping themselves informed of policy and technical developments in patient choice and booking processes. The post holder would be expected to liaise and engage the Operational General Managers / Departmental Managers / Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of Inpatient bookings and RTT across the trust., Key Result Areas : Principle duties will be amongst the following dependant on area of work on the day : - Communication and reporting : Provide regular and ad hoc reports on RTT or Inpatient activity to the corporate Patient Access Meeting. To foster good working relationship with other departments / agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies. To attend appropriate meetings ensuring that essential information is cascaded to staff and that staff concerns are relayed appropriately. Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support. Provide expert guidance and advice to staff, health professionals, clinicians and GP practices Attend Best Practice Groups and various other stakeholder groups for quality and improvement of Patient Access Services. Ensure daily synertec reports are managed and resolved. To provide Trust-wide training in both formal and informal setting Elective Admission Management and Booking Assist in the monitor and authorising of theatre session set up, cancellations and rescheduling. Including highlighting to General Managers where this may adversely affect the service and patients. Deal with enquiries / requests / complaints from members of the public. Deal with hospital general enquires via the e-mail system. Respond to correspondence received from patients, consultants, clinicians and general practitioners. RTT validation Ensure all RTT validation reports are completed each month, which includes open pathways and data quality reports Assist in the training and development of RTT validation through-out the trust Provide RTT guidance to staff, health professionals and clinicians. Liaise with CCG regularly regarding the RTT long waiters for the trust as well as any other ad-hoc information required. Data quality To liaise closely with the Information Manager to ensure accurate data quality and information within the department. Monitoring and validation of Inpatient Waiting Lists and Patient Target Listing ensuring patients are regularly validated to ensure the waiting lists are accurate and up to date Ensure patients are kept up to date with their admission and waiting times, including any correspondence. Regularly liaise with the data quality manager regarding RTT reports and data quality management of RTT within the trust Monitoring of call handling and ensuring staff are logging in and calls are answered within KPIs. Regularly review patient feedback reports to ensure we are continuously improving the Inpatient services and RTT waiting times, liaising with the General Managers where appropriate Management and Leadership Day to day line management of teams within the department Provide effective leadership within the department. To optimise the use of resources and ensuring staff effectively and efficiently use stationary. The post holder will be a budget holder and be required to order stock. To maximise the potential of the team, undertaking Personal Development Reviews and ensuring developmental plans are in place. Ensure Mandatory training is up to date across the Outpatient and Reception teams Sickness absence management / attendance management across the Outpatient and Reception teams To achieve appropriate staffing levels ensuring that staff leave is evenly distributed and staff sickness is managed in accordance with Trust Policies and procedures. To assist in selection and recruitment of staff, ensuring induction programmes are in place for all grades of new staff. To maintain service delivery at Service level agreement activity levels and quality standards, whilst ensuring that equipment in service and staff practice comply with health and safety standards at all times. To investigate and take corrective actions relating to untoward incidents, accidents and complaints in accordance with Trust Policies and Procedures. To support the Departmental Manager with disciplinary cases, investigating issues / concerns and taking management actions as necessary. Policies and Procedures

Essential

• Educated to degree level or equivalent experience
• Experience and knowledge of NHS E-RS
• Computer literacy to ECDL or equivalent License.
• Leadership qualification level 4 or equivalent experience
Desirable
• Project management qualification or equivalent knowledge and skills
• E-RS Train the Trainer qualification
Experience Essential
• Experience and knowledge in Clinic Management
• Lorenzo training
Skills Essential
• Experience in supervising / managing teams
• Experience of working within the NHS.
• IT skills including Excel, word and PowerPoint.
• Good working knowledge of electronic Patient Administration Systems (Lorenzo)
• Articulate and professional - able to liaise effectively with all staff groups and departments.
• Ability to influence and engage others both at a peer and senior level.
• Excellent organisational / co-ordination / work prioritisation skills.
• Experience of providing training to others
• Knowledge of Referral to Treatment guidelines
• Experience of training others on IT systems
• Experience in managing and dealing with complaints
Desirable
• Experience of change management
• Experience in writing reports
• Experience of developing training materials
Personal Qualities Essential
• Ability to work autonomously managing own work load
• Display a flexible approach to work and the ability to cope with changes in environment and new technology.
• Good people skills in order to support, persuade and influence colleagues and stakeholders
• Ability to absorb information and prioritise potentially conflicting demands
• Demonstrates a caring and sensitive attitude when responding to patient's concerns / queries.
• Able to work both autonomously managing own workload or as an effective team member
• Able to work under pressure and to deadlines.
• Excellent problem solving skills and ability to identify the required action to follow
  
  Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.