UK Workplace Lead

Assisting the EMEA Account Director by leading the transformation of workplace services in the bp account from traditional inherited standard to align with client's re-invent and delivery of a flexible, agile and responsive solution. Client/Stakeholder Management

• Build strong relationships with key client and JLL stakeholders across the account
• Communicate issues, actions and results in real-time to the appropriate stakeholders
• Develop, gain consensus for, and implement the Best Practice for operations across portfolio of sites
• Communicate and interact at all levels, modulate content and ways of communicating accordingly
• Responsibility for meeting KPI's and SLA's defined within the contract
• Understand the client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL interests are considered
Operations Management
• Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL.
• Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL
• Monitor the array of metrics and lead the sites to ensure optimal operations and drive to improve on KPI scores. Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
• Detailed knowledge of the Vested contract MSA/MVA & escalate scope changes / scope creep with potential to impact to MSA/MVA Procurement & Vendor Management
• Ensure all contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues
• Develop a close working relationship with all vendors under the role holder's control to ensure they fully understand the Client culture and are made to feel part of the team delivering a high-quality service
• Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.
• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.
Financial Management
• Manage budget of £45 million
• Ensure team processing and controlling of purchase orders, invoices and work orders
• Work with the Financial Manager to prepare the final budget documentation / plans and administer the works to ensure budget compliance
• In conjunction with the Client and the Financial Manager, develop the annual budgets
Team and People Management
• Supporting the JLL Account Director to drive initiatives in terms of One Consistent Account Team, Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Workplace Experience, and delivery of the Annual Account Plan.
• The Regional Workplace Leader is responsible for the management, supervision, and professional development of all direct reports and their teams
• Conduct periodic formal and informal performance evaluations via Workday
• Develop training programs and career paths for employees.
• Ensure succession planning is in place for all team members
HSE, Risk, Security & Quality Management
• Ensure all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for HSSE
• Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.
  
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