Unified Communications Engineer

The Unified Communications Engineer is a member of the Technical Services team responsible for supporting the data and voice network infrastructure. You are expected to be skilled and experienced in advanced technologies to also support and maintain all operational activities of the network environment. The core technologies being: VoIP, WAN, LAN, security (NAC, firewalls etc.), Wi-Fi.
The post holder will report to the Unified Communications team leader and collaborate directly with other members within the team and technical services department., The primary requirement is to focus on the day-to-day business as usual data and voice network infrastructure.
Responsible for completing all assigned tickets within the IT service management system in line with service level agreements and escalating any likely breaches.
Installation, configuration and support of infrastructure equipment.
Support capacity planning, ensuring sufficient resource exist to maintain access to systems in a highly available state.
Good technical knowledge within the Trusts IT Infrastructure with expertise within at least two of the areas listed:
Local and Wide Area Networking
Wireless LAN infrastructure
Voice communication systems
Cyber Security (NAC and firewalls)
Data cabling
Managing infrastructure updates and upgrades with minimal impact.
Work closely with the security team to deal with security related incidents.
Participate in regular on call rota.
Provide technical escalation point for other teams within CITS, PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
· Identity Checks
· Professional registration and qualification checks
· Employment history and reference checks
· Occupational Health clearance
· Satisfactory Disclosure and Barring Service check
· Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Thank you for your application if you have not received a reply within 21 days of the closing date you have been unsuccessful on this occasion. Please be aware that your application and related documents will be retained confidentially for a period of 12 months.
It is vital that you provide full and accurate details of your current immigration status on the application form. To work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require a visa - we may be able to provide sponsorship, but this is not guaranteed.
Benefits include optional pension and life assurance and a dedicated Childcare Co-ordination Team
We are committed to ensuring our staff are developed, engaged and supported to work in different ways to support the ever-changing environment in which we operate.
The Royal Cornwall Hospitals Trust is a non-smoking organisation.
Should you require an alternative format of this application form (such as Braille, audio or large print), please telephone
In submitting an application form, you authorise Royal Cornwall Hospitals NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.