Unit Supervisor - Croydon

Ready to lead the fun and create unforgettable experiences as a Unit Supervisor at Tenpin? Join our team today! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Unit Supervisor, you will be responsible for ensuring our customers have a great time when they visit us! You will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You will:

• Manage day-to-day operations, ensuring excellent customer service and adherence to policies and procedures.
• Promote a sales-focused culture and identify sales opportunities within the centre.
• Lead and support team development and growth, deputizing in the absence of senior management.
• Interpret and implement Tenpin's corporate strategy and core values, setting and achieving short-term objectives.
  
  At least 12 months of supervisory experience in leisure, hospitality, or retail
• Passionate about exceptional customer service
• Experienced in leading large teams
• Determined, enthusiastic, and patient
• Ambitious and eager to progress
• Fully flexible and adaptable to change
  
  Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK.
Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.


• Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards
Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.